Impactful Clinical Admin Coordinator

Chapters Health System, Inc.; Falls Church (VA); On-site; USD 26,000 - 38,000; Full time

Job summary

Chapters Health System, Inc. in Falls Church, VA is seeking a Team Secretary to handle calls, messages, and mail while supporting the Clinical Manager and Clinical Team. The role ensures smooth clerical operations in a patient-focused environment.

The candidate should have a high school diploma, strong typing, organizational and communication skills, and familiarity with Word/Excel. Medical terminology knowledge and crisis-handling ability are a plus.

Qualifications

• High School Diploma required; Associate’s Degree preferred.
• Previous administrative experience preferred.
• Excellent typing, organizational, time management and communication (written and verbal) skills.
• Computer literate with familiarity of Word processing and spreadsheet applications.
• Customer relations’ experience preferred.
• Medical terminology preferred.
• Able to remain calm and troubleshoot/handle patient/family crisis situations.
• Ability to shift priorities.
• Able to manage the emotional stress of working with terminally ill patients and their families.
• Ability to perform the essential functions and physical requirements (including, but not limited to: lifting items, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation.

Responsibilities

• Provides administrative support for Clinical Manager and Clinical Team.
• Orders office supplies and processes mail.
• Responds as a professional first-line resource for answering clients' concerns.
• Assists with computer, phone, voicemail and service issues.
• Updates daily census and prepares weekly IDG paperwork.
• Triages physician order calls to appropriate person.
• Completes and follows through on requests for Per Diem staff. Follows through with scheduling process per established policy.
• Maintains stock forms. Responsible for exchanging revised forms and replacing with new forms.
• Sends out and assists manager with reports.
• Responsible for physician and team notification of patient expiration, change in location (transfer to hospital, SNF, ALF, home) and revocation.
• Performs other duties as assigned.

Skills

Typing

Organizational

Time management

Communication

Customer relations

Medical terminology

Education

High School Diploma

Associate’s Degree preferred

Tools

Word processing

Spreadsheets

Job description

Chapters Health System, Inc. in Falls Church, VA is seeking a Team Secretary to handle calls, messages, and mail while supporting the Clinical Manager and Clinical Team. The role ensures smooth clerical operations in a patient-focused environment.

The candidate should have a high school diploma, strong typing, organizational and communication skills, and familiarity with Word/Excel. Medical terminology knowledge and crisis-handling ability are a plus.