Clinical Team Administrative Assistant

Capital Caring Health; Virginia; On-site; USD 26,000 - 38,000; Full time

Job summary

Chapters Health System is seeking a Team Secretary to provide administrative support to the Clinical Manager and the Clinical Team in a fast-paced healthcare setting.

The role includes handling phone calls, directing messages, processing mail, maintaining census data, and coordinating with Per Diem staff. Candidates should have strong typing, organizational, and communication skills and be able to manage stressful patient-family situations.

Qualifications

• High school diploma required; associate degree preferred.
• Previous administrative experience preferred.
• Excellent typing, organizational, time management and communication (written and verbal) skills.
• Computer literate with familiarity of word processing and spreadsheet applications.
• Customer relations experience preferred.
• Medical terminology preferred.
• Able to remain calm and troubleshoot/handle patient/family crisis situations.
• Ability to shift priorities.
• Able to manage the emotional stress of working with terminally ill patients and their families.
• Ability to perform the essential functions and physical requirements of the job with or without reasonable accommodation.

Responsibilities

• Provides administrative support for Clinical Manager and Clinical Team.
• Orders office supplies and processes mail.
• Responds as a professional first-line resource for answering clients' concerns.
• Assists with computer, phone, voicemail and service issues.
• Updates daily census and prepares weekly IDG paperwork.
• Triages physician order calls to appropriate person.
• Completes and follows through on requests for Per Diem staff and scheduling.
• Maintains stock forms and replaces revised forms.
• Sends out and assists manager with reports.
• Notifies physicians and team of patient expiration, location changes, and revocation.
• Performs other duties as assigned.

Skills

Typing

Organizational skills

Time management

Communication skills

Computer literacy

Customer relations

Medical terminology

Calm under pressure

Prioritization

Education

High School Diploma

Associate’s Degree

Job description

Chapters Health System is seeking a Team Secretary to provide administrative support to the Clinical Manager and the Clinical Team in a fast-paced healthcare setting.

The role includes handling phone calls, directing messages, processing mail, maintaining census data, and coordinating with Per Diem staff. Candidates should have strong typing, organizational, and communication skills and be able to manage stressful patient-family situations.