Compassionate Hospice Admin Assistant

Chapters Health System; Lanham (MD); On-site; USD 26,000 - 39,000; Full time

Job summary

Chapters Health System is seeking a Team Secretary to support the Clinical Manager and Clinical Team with daily administrative duties. This role includes handling calls, directing messages, processing mail, and maintaining daily census and reports.

The position emphasizes professionalism, confidentiality, and crisis-aware communication in a healthcare setting. The candidate should have a high school diploma (associate degree preferred), strong typing and organizational skills, and the ability to

Qualifications

• High School Diploma required; Associate’s Degree preferred
• Previous administrative experience preferred
• Excellent typing, organizational, time management and communication skills (written and verbal)
• Computer literate with familiarity of Word processing and spreadsheet applications
• Customer relations’ experience preferred
• Medical terminology preferred
• Able to remain calm and troubleshoot/handle patient/family crisis situations
• Ability to shift priorities
• Able to manage the emotional stress of working with terminally ill patients and their families
• Ability to perform the essential functions and physical requirements (including, but not limited to: lifting items, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation

Responsibilities

• Provides administrative support for Clinical Manager and Clinical Team.
• Orders office supplies and processes mail.
• Responds as a professional first-line resource for answering clients' concerns.
• Assists with computer, phone, voicemail and service issues.
• Updates daily census and prepares weekly IDG paperwork.
• Triages physician order calls to appropriate person.
• Completes and follows through on requests for Per Diem staff. Follows through with scheduling process per established policy.
• Maintains stock forms. Responsible for exchanging revised forms and replacing with new forms.
• Sends out and assists manager with reports.
• Responsible for physician and team notification of patient expiration, change in location (transfer to hospital, SNF, ALF, home) and revocation.
• Performs other duties as assigned.

Skills

Typing

Organizational skills

Time management

Communication skills

Customer relations

Medical terminology

Crisis management

Prioritization

Stress management

Physical stamina

Education

High School Diploma

Associate’s Degree

Tools

Word processing

Spreadsheet software

Job description

Chapters Health System is seeking a Team Secretary to support the Clinical Manager and Clinical Team with daily administrative duties. This role includes handling calls, directing messages, processing mail, and maintaining daily census and reports.

The position emphasizes professionalism, confidentiality, and crisis-aware communication in a healthcare setting. The candidate should have a high school diploma (associate degree preferred), strong typing and organizational skills, and the ability to