Clinical Team Administrative Specialist

Chapters Health System, Inc.; United States; On-site; USD 26,000 - 38,000; Full time

Job summary

Chapters Health System, Inc. is seeking a Team Secretary to provide administrative support to the Clinical Manager and the Clinical Team.

The role involves handling calls, directing messages, processing mail, and maintaining daily census records. The ideal candidate has a High School Diploma (Associate's Degree preferred) and strong typing, organizational, and communication skills, with familiarity in Word processing and spreadsheets.

Qualifications

• High School Diploma required; Associate's Degree preferred.
• Previous administrative experience preferred.
• Excellent typing, organizational, time management and communication skills.
• Computer literate with familiarity of Word processing and spreadsheet applications.
• Customer relations experience preferred.
• Medical terminology preferred.
• Able to remain calm and troubleshoot/handle patient/family crisis situations.
• Ability to shift priorities.
• Able to manage the emotional stress of working with terminally ill patients and their families.
• Ability to perform essential functions and physical requirements with or without accommodation.

Responsibilities

• Provides administrative support for Clinical Manager and Clinical Team.
• Orders office supplies and processes mail.
• Responds as a professional first-line resource for answering clients' concerns.
• Assists with computer, phone, voicemail and service issues.
• Updates daily census and prepares weekly IDG paperwork.
• Triages physician order calls to appropriate person.
• Completes scheduling for Per Diem staff per policy.
• Maintains stock forms and replaces revised forms.
• Sends out and assists manager with reports.
• Notifies physician and team of patient expiration or transfer.

Skills

Typing

Communication

Time management

Organizational skills

Customer relations

Crisis management

Prioritization

Emotional resilience

Education

High School Diploma

Associate's Degree

Tools

Word processing

Spreadsheets

Job description

Chapters Health System, Inc. is seeking a Team Secretary to provide administrative support to the Clinical Manager and the Clinical Team.

The role involves handling calls, directing messages, processing mail, and maintaining daily census records. The ideal candidate has a High School Diploma (Associate's Degree preferred) and strong typing, organizational, and communication skills, with familiarity in Word processing and spreadsheets.