Impactful Client Intake Specialist (Evening)

Hensley Legal Group; Fishers (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401k

Paid parental leave

Pet benefits

Free mornings and Friday off

Job summary

Hensley Legal Group in Fishers, IN seeks a Business Development Representative to be the first point of contact for potential clients. You’ll listen, qualify leads, and guide prospects through the intake process with empathy and efficiency.

This second-shift role runs Monday–Thursday, 12 PM–9 PM with one 4-hour weekend shift, offering a stable schedule and the chance to grow with a supportive team. We provide comprehensive training and ongoing development, plus medical, dental, vision, PTO,

Qualifications

• You’re a people-focused communicator who can balance empathy with efficiency.
• You’re comfortable having conversations with people you’ve never met, asking questions, and guiding them through a process.
• You’re organized, persistent, and able to manage multiple potential clients at different stages of the intake process.

Responsibilities

• Serve as a key point of contact for potential new clients, including managing the intake process from first contact through signed agreement.
• Maintain understanding of the types of cases HLG handles and the firm’s criteria for case selection.
• Manage an active lead queue and engage with a minimum of 25 leads each day.
• Answer and field incoming calls from potential clients.
• Make outgoing calls to individuals who submit online inquiries.
• Ask thoughtful questions to understand each potential client’s situation and determine alignment with case criteria.
• Complete intake questionnaires and enter accurate client information into the case management system.
• Send intake paperwork and coordinate home visits or consultations as needed.
• Handle in-office consultations and provide clear information about expectations based on case type.
• Follow up with potential clients who have not responded to calls or emails.
• Refer individuals we cannot assist to another attorney or firm when needed.
• Maintain accurate, timely notes and documentation throughout the intake process.

Skills

People-focused communication

Empathy

Good listening

Organized

Education

High School Diploma or GED

Job description

Hensley Legal Group in Fishers, IN seeks a Business Development Representative to be the first point of contact for potential clients. You’ll listen, qualify leads, and guide prospects through the intake process with empathy and efficiency.

This second-shift role runs Monday–Thursday, 12 PM–9 PM with one 4-hour weekend shift, offering a stable schedule and the chance to grow with a supportive team. We provide comprehensive training and ongoing development, plus medical, dental, vision, PTO,