Intake Specialist (Remote) - Meaningful Legal Support

Pemberton Injury Law Firm; Madison (WI); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

Paid time off and holidays

Discretionary bonus opportunities

Retirement plan with employer match

Job summary

Pemberton Personal Injury Law Firm is seeking a compassionate Intake Specialist to be the first point of contact for prospective clients. You will help explain options, gather information, and set the tone for a supportive client experience across remote or in-office settings in Wisconsin.

Ideal candidates have prior legal intake experience, excellent communication and interpersonal skills, and a client-first mindset.

Qualifications

• Prior experience in legal intake or a similar role is required.
• Prior experience in Personal Injury intake is preferred.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to build rapport with a diverse range of people.
• Strong listening, organizational, and problem-solving skills.
• Professional, compassionate, and empathetic client-service skills.
• Confidence and professionalism while maintaining a client-first approach.
• Strong discretion and professionalism when handling sensitive information.
• Strong computer skills and proficiency with Microsoft Office.

Responsibilities

• Professionally handle inbound inquiries from prospective clients
• Create a welcoming and supportive experience during every interaction
• Build rapport and establish trust with individuals seeking legal assistance
• Clearly explain the firm's services, approach, and next steps
• Ask thoughtful questions to understand each caller's situation and needs
• Gather and document important information during the intake process
• Maintain accurate records of client interactions and assessments
• Coordinate with attorneys and staff to ensure a seamless client experience

Skills

Legal intake

Personal injury intake

Communication skills

Interpersonal skills

Organizational skills

Job description

Pemberton Personal Injury Law Firm is seeking a compassionate Intake Specialist to be the first point of contact for prospective clients. You will help explain options, gather information, and set the tone for a supportive client experience across remote or in-office settings in Wisconsin.

Ideal candidates have prior legal intake experience, excellent communication and interpersonal skills, and a client-first mindset.