Impactful Claims Experience Specialist

FedPoint; Portsmouth (NH); Hybrid; USD 34,440 - 41,328; Part time

Job summary

A benefits services company is seeking a Claims Customer Experience Specialist in Portsmouth, NH. This part-time role involves resolving customer complaints, analyzing customer satisfaction data, and collaborating across departments to improve service delivery. The ideal candidate will have at least 3 years of relevant experience and possess strong analytical and communication skills. This position offers a hybrid work schedule of 24 hours a week, primarily during the day.

Qualifications

• Minimum 3 years of FLTCIP experience or 3+ years in insurance or LTC operations.
• Strong knowledge of FLTCIP product requirements and claims processes.
• Experience investigating complex complaints and working within multistage complaint frameworks.

Responsibilities

• Communicate directly with customers regarding complaints and dissatisfaction.
• Investigate issues thoroughly and deliver timely, well-researched written responses.
• Negotiate resolutions aligned with policy and business risk considerations.
• Recommend service delivery improvements based on complaint trends and customer insights.

Skills

Investigating complex issues

Interpreting customer feedback

Collaboration

Clear communication

Problem-solving

Risk reduction

Customer service

Education

3+ years in insurance or LTC operations

Tools

Microsoft Office

PowerPoint

SharePoint

AWD

Job description

A benefits services company is seeking a Claims Customer Experience Specialist in Portsmouth, NH. This part-time role involves resolving customer complaints, analyzing customer satisfaction data, and collaborating across departments to improve service delivery. The ideal candidate will have at least 3 years of relevant experience and possess strong analytical and communication skills. This position offers a hybrid work schedule of 24 hours a week, primarily during the day.