On‑Site Claims Support Pro — Fast, Customer‑Focused

DOWC; Parsippany-Troy Hills (NJ); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental, Vision, 401k matching

PTO and Sick Time

Corporate events and team activities

Job summary

A leading warranty company in Parsippany, NJ is seeking a dedicated Claims Support Specialist to provide exceptional customer support in a fast-paced call center environment. The ideal candidate will have a minimum of 3+ years of customer service experience and a proven track record in handling high volumes of inbound calls. This full-time role offers competitive compensation and benefits including medical, dental, vision, and 401k matching.

Qualifications

• Minimum of 3+ years in a customer service call center environment required.
• Proven experience handling a high volume of inbound customer calls.
• Insurance claims or automotive industry experience preferred.

Responsibilities

• Provide outstanding customer support via phone, email, and chat.
• Handle a high volume of inbound calls with a minimum of 40 per day.
• Assist contract holders with inquiries regarding products and services.

Skills

Customer service experience

Strong communication skills

Attention to detail

Problem resolution skills

Ability to handle high call volume

Tools

MS Office

Job description

A leading warranty company in Parsippany, NJ is seeking a dedicated Claims Support Specialist to provide exceptional customer support in a fast-paced call center environment. The ideal candidate will have a minimum of 3+ years of customer service experience and a proven track record in handling high volumes of inbound calls. This full-time role offers competitive compensation and benefits including medical, dental, vision, and 401k matching.