Impactful CHOICES/SNAP/NCP Program Lead

Career Team; Crockett (TX); On-site; USD 61,000 - 66,000; Full time

Benefits offered by this job

Travel: As Needed

Job summary

Career Team in Deep East Texas is hiring a full-time CHOICES/SNAP/NCP Program Manager to oversee CHOICES (TANF), SNAP Employment and Training, and Non-Custodial Parent programs and coach the Career Advisors.

You will manage day-to-day operations, monitor performance, complete monthly report-outs, train staff in case management, build partnerships with local employers, and ensure compliance with program design.

Qualifications

• Bachelor's degree in a related field or equivalent experience and 2–4 years of management experience.
• Knowledge of CHOICES (TANF), SNAP Employment and Training, and Non-Custodial Parent (NCP) program operations, policies, and performance requirements.
• Strong business knowledge of customer service and performance management, with experience in training and coaching/mentoring.
• Strong project management, organizational, personnel, problem-solving, and data analysis skills, with the ability to interact with employees at all levels.
• Excellent interpersonal skills and strong written and oral communication skills.
• A Valid Driver's License

Responsibilities

• Provide oversight and coaching to the CHOICES/SNAP/NCP Career Advisors.
• Approve enrollment applications and support services, and oversee program referral pathway processes.
• Manage and lead program staff to meet or exceed performance goals, ensuring Career Advisors maintain accurate case records and files with no disallowed costs on eligibility.
• Plan and implement a quality management model for continuous improvement and customer satisfaction.
• Use Work In Texas reports to analyze and support performance activities.
• Evaluate all performance goals at the start of each program year and establish procedures to ensure staff follow prescribed strategies for each performance measure.
• Ensure appropriate corrective action is taken to address deficiencies.
• Assist in developing and implementing casework service plans for complex cases.
• Direct and supervise the work of program staff, fill open positions in a timely manner, deliver timely coaching, and conduct employee evaluations on schedule.
• Identify and address staff training needs.
• Visit Career Advisors at access points to ensure connectivity and strong partnerships.
• Identify, build, and maintain community partnerships and collaborate with other professionals.
• Complete monthly report-outs and prepare and present reports of activities and accomplishments.
• Address customer complaints fairly, using strong customer service as a guide.
• Model Extreme Customer Service behaviors in all interactions with internal and external customers.
• Approach each day and task with a "ZAG" mindset
• Other duties and projects as needed

Skills

Coaching

Leadership

Communication

Data analysis

Customer service

Education

Bachelor's degree in Business Administration, Psychology, Social Services, or a related field

Tools

Microsoft Office

MS Excel

Google Sheets

Job description

Career Team in Deep East Texas is hiring a full-time CHOICES/SNAP/NCP Program Manager to oversee CHOICES (TANF), SNAP Employment and Training, and Non-Custodial Parent programs and coach the Career Advisors.

You will manage day-to-day operations, monitor performance, complete monthly report-outs, train staff in case management, build partnerships with local employers, and ensure compliance with program design.