Program Lead — CHOICES/SNAP/NCP Operations & Coaching

Career-Team-36cf2150; Center (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Career Team in Texas seeks a full-time Choices/SNAP/NCP Program Manager to supervise CHOICES/SNAP/NCP Career Advisors and oversee daily operations across programs. The role requires coordinating enrollment, referrals, and performance reporting while ensuring accurate records and compliant practices.

The ideal candidate will have a Bachelor's degree (or equivalent) with 2–4 years of management experience, strong communication, leadership, and data analysis skills, and a valid driver's license.

Qualifications

• Bachelor's degree in Business Administration, Psychology, Social Services, or related field, or equivalent experience, plus 2 to 4 years of proven management experience.
• Knowledge of CHOICES (TANF), SNAP Employment and Training, and Non-Custodial Parent (NCP) program operations, policies, and performance requirements.
• Strong business knowledge of customer service best practices and performance management, with experience in training and coaching/mentoring.
• Strong project management, organizational, personnel, problem-solving, and data analysis skills, with the ability to interact with employees at all levels.
• Excellent interpersonal skills and strong written and oral communication skills.
• Strong technical skills, proficiency in Microsoft Office, and a commitment to accountability in a continually improving quality environment.
• A Valid Driver's License

Responsibilities

• Provide oversight and coaching to the CHOICES/SNAP/NCP Career Advisors
• Approve enrollment applications and support services, and oversee program referral pathway processes
• Manage and lead program staff to meet or exceed performance goals, ensuring Career Advisors maintain accurate case records and files with no disallowed costs on eligibility
• Plan and implement a quality management model for continuous improvement and customer satisfaction
• Use Work In Texas reports to analyze and support performance activities
• Evaluate all performance goals at the start of each program year and establish procedures to ensure staff follow prescribed strategies for each performance measure
• Ensure appropriate corrective action is taken to address deficiencies
• Assist in developing and implementing casework service plans for complex cases
• Direct and supervise the work of program staff, fill open positions in a timely manner, deliver timely coaching, and conduct employee evaluations on schedule
• Identify and address staff training needs
• Visit Career Advisors at access points to ensure connectivity and strong partnerships
• Identify, build, and maintain community partnerships and collaborate with other professionals
• Complete monthly report-outs and prepare and present reports of activities and accomplishments
• Address customer complaints fairly, using strong customer service as a guide
• Model Extreme Customer Service behaviors in all interactions with internal and external customers
• Approach each day and task with a "ZAG" mindset
• Other duties and projects as needed

Skills

Coaching

Performance mgmt

Staff training

Data analysis

Project management

Interpersonal comms

Education

Bachelor's degree

Tools

Microsoft Office

MS Excel

Job description

Career Team in Texas seeks a full-time Choices/SNAP/NCP Program Manager to supervise CHOICES/SNAP/NCP Career Advisors and oversee daily operations across programs. The role requires coordinating enrollment, referrals, and performance reporting while ensuring accurate records and compliant practices.

The ideal candidate will have a Bachelor's degree (or equivalent) with 2–4 years of management experience, strong communication, leadership, and data analysis skills, and a valid driver's license.