Case Management Support Specialist — Client Impact

Delaware County, Ohio; Delaware (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Delaware County in Ohio seeks a Case Manager Support Specialist to help families access entitlements by implementing federal/state regulations and agency policies. The role emphasizes outstanding customer service to internal and external customers and resolution of inquiries or problems.

Reports to the Program Administrator and may involve Notary duties within one year. Key tasks include investigations with clients and employers, data processing in SETS, preparing notices, and maintaining

Qualifications

• High School diploma or equivalent is required, plus a minimum of two years in customer service, CSEA or court/legal processes.
• Must be a Notary Public or able to become one within one year of employment.
• All required licenses and certificates must be maintained as a condition of employment.

Responsibilities

• Performs investigations with clients and employers to obtain information about case participants, including location, employment, and health insurance enrollment.
• Monitors and processes data in SETS in line with policy, including child support applications and related notices.
• Prepares correspondence such as appointment notices and income withholdings.
• Monitors state-required e-mail accounts and processes daily court run and documents.
• Maintains and distributes reports, including court hearing schedules and jail lists.
• Answers calls professionally to identify needs and provide solutions.
• Maintains agency records, including disposal forms and box organization.

Skills

Customer service

Notary Public

Investigations

Data entry

Court/legal processes

Education

High School diploma or equivalent

Tools

SETS

Smart Image Viewer

Job description

Delaware County in Ohio seeks a Case Manager Support Specialist to help families access entitlements by implementing federal/state regulations and agency policies. The role emphasizes outstanding customer service to internal and external customers and resolution of inquiries or problems.

Reports to the Program Administrator and may involve Notary duties within one year. Key tasks include investigations with clients and employers, data processing in SETS, preparing notices, and maintaining