Case & Client Support Specialist

Delaware, County of (OH)

Delaware (OH)

On-site

USD 40,000 - 50,000

Full time

6 days ago

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Job summary

Delaware County (OH) is seeking a Case Manager Support Specialist to ensure compliant execution of federal/state regulations and agency policies, helping families access entitled support. You will provide outstanding service to internal and external customers, resolve inquiries, and support case participants through investigations and data processing.

The role covers processing in SETS, coordinating with payment units, preparing notices, maintaining records, and ensuring timely communication.

Qualifications

High School diploma or equivalent is required.
Minimum of two years' related work experience in customer service, CSEA or court/legal processes.
Must be a Notary Public or able to become one within one year of employment.
All required licenses and certificates must be maintained as a condition of employment.

Responsibilities

Investigate with clients and employers to obtain information about case participants.
Monitor and process data in SETS per local/state policy, including child support and hearings.
Prepare correspondence such as appointment notices and income withholdings.
Maintain agency records, reports, and court hearing schedules.
Respond to inquiries from clients, employers, and county partners with professional service.