Case Support Specialist: Client Services & Compliance

Delaware County, OH; Delaware (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

Delaware County, OH is seeking a Case Manager Support Specialist to help families access benefits by implementing federal/state regulations and Agency policies. You will provide outstanding customer service to internal and external customers and assist in resolving inquiries.

The role requires a high school diploma and at least two years of related experience; being a Notary Public (or ability to become one within a year) is required.

Qualifications

• High School diploma or equivalent required.
• Minimum of two years of related customer service or court/legal experience.
• Notary Public required or ability to become one within 12 months.

Responsibilities

• Performs investigations with clients and employers to obtain information about case participants.
• Monitors and processes data in SETS according to policy, including child support applications and hearings.
• Coordinates with Child Support Payment Central and other units to resolve payment issues.
• Prepares correspondence such as appointment notices, income withholdings, and administrative orders.
• Answers incoming client and employer inquiries professionally and provide solutions.
• Maintains agency records and reporting materials and assists with court documents and service packets.
• Demonstrates regular attendance and participates in training sessions.

Skills

Customer service

Investigations

Data entry

Communication skills

Problem solving

Education

High School diploma or equivalent

Tools

SETS

Smart Image Viewer

Job description

Delaware County, OH is seeking a Case Manager Support Specialist to help families access benefits by implementing federal/state regulations and Agency policies. You will provide outstanding customer service to internal and external customers and assist in resolving inquiries.

The role requires a high school diploma and at least two years of related experience; being a Notary Public (or ability to become one within a year) is required.