Impactful Child Support Case Manager

YoungWilliams; Chattanooga (TN); On-site; USD 35,000 - 48,000; Full time

Job summary

YoungWilliams is hiring a Child Support Specialist to provide full services across all stages of the child support process. You will interview customers to determine service needs, identify next steps in case management, and ensure timely compliance with state, federal, and contractual deadlines for establishing and enforcing orders.

Responsibilities include locating customers, gathering information to establish orders, preparing documents for review, and protecting case confidentiality.

Qualifications

• Interviewing customers to determine service needs and next steps.
• Ability to locate customers and gather information for establishing orders.
• Familiarity with office environments and automated systems.

Responsibilities

• Initiates locate procedures such as location of customers address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying the support.
• Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information.
• Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor.
• Identifies administrative and legal remedies needed for enforcement of support orders.
• Maintains confidentiality and security of case information.
• Regular and timely attendance
• Other duties as assigned

Skills

Interviewing customers

Case management

Time management

Communication

Education

High School Diploma or GED

Job description

YoungWilliams is hiring a Child Support Specialist to provide full services across all stages of the child support process. You will interview customers to determine service needs, identify next steps in case management, and ensure timely compliance with state, federal, and contractual deadlines for establishing and enforcing orders.

Responsibilities include locating customers, gathering information to establish orders, preparing documents for review, and protecting case confidentiality.