Child Support Specialist

YoungWilliams; Jackson (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

YoungWilliams in Jackson, MS is seeking a Child Support Specialist to provide full services to customers at all stages of the child support process. The specialist interviews clients to determine service needs and identify the next steps in case management, ensuring timely action within state, federal, and contract timeframes.

The role requires handling locate procedures, processing information to establish orders, interviewing payors and recipients, and preparing documents for review by staff

Qualifications

• Interviews customers to determine service needs and identify next steps in case management.
• Maintains confidentiality of case information and handles records securely.
• Provides full services through all stages of the child support process.

Responsibilities

• Initiates locate procedures (address, employment, assets).
• Obtains and processes information to establish the order.
• Conducts interviews with customers (receiving and paying support).
• Accesses system data to obtain relevant case information.
• Prepares cases and documents for review by staff attorneys/supervisor.
• Identifies remedies needed for enforcement of orders.
• Maintains confidentiality and security of case information.
• Regular and timely attendance.
• Other duties as assigned.

Skills

Interviewing

Case management

Attention to detail

Confidentiality

Time management

Education

High School Diploma or GED

Tools

Office software

Automated systems

Job description

The Child Support Specialist provides full services to customers in all stages of the child support process. The Specialist interviews customers to determine service needs and to identify the next step needed in the case management process. The individual works to ensure all State, Federal, and contractual time frames are met concerning establishing and/or enforcing child support orders.

Essential Job Requirements

• Initiates locate procedures such as location of customers address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying the support.
• Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information.
• Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor.
• Identifies administrative and legal remedies needed for enforcement of support orders.
• Maintains confidentiality and security of case information.
• Regular and timely attendance
• Other duties as assigned

Required Education

High School Diploma or GED

Required Experience

• Minimum of 1-year related work experience is preferred.
• Experience in human services as a case manager or child support is preferred.
• Familiarity with an office environment including the use of automated systems is desired.