Child Support Case Manager: Help Families Thrive

YoungWilliams; Jackson (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

YoungWilliams in Jackson, MS is seeking a Child Support Specialist to provide full services to customers at all stages of the child support process. The specialist interviews clients to determine service needs and identify the next steps in case management, ensuring timely action within state, federal, and contract timeframes.

The role requires handling locate procedures, processing information to establish orders, interviewing payors and recipients, and preparing documents for review by staff

Qualifications

• Interviews customers to determine service needs and identify next steps in case management.
• Maintains confidentiality of case information and handles records securely.
• Provides full services through all stages of the child support process.

Responsibilities

• Initiates locate procedures (address, employment, assets).
• Obtains and processes information to establish the order.
• Conducts interviews with customers (receiving and paying support).
• Accesses system data to obtain relevant case information.
• Prepares cases and documents for review by staff attorneys/supervisor.
• Identifies remedies needed for enforcement of orders.
• Maintains confidentiality and security of case information.
• Regular and timely attendance.
• Other duties as assigned.

Skills

Interviewing

Case management

Attention to detail

Confidentiality

Time management

Education

High School Diploma or GED

Tools

Office software

Automated systems

Job description

YoungWilliams in Jackson, MS is seeking a Child Support Specialist to provide full services to customers at all stages of the child support process. The specialist interviews clients to determine service needs and identify the next steps in case management, ensuring timely action within state, federal, and contract timeframes.

The role requires handling locate procedures, processing information to establish orders, interviewing payors and recipients, and preparing documents for review by staff