Impactful Case Manager – Aging & Community Resources

Denver Regional Council of Governments; Colorado; On-site; USD 61,000 - 73,000; Full time

Job summary

Denver Regional Council of Governments (DRCOG) in Colorado is seeking a qualified professional for a multifaceted human services role within the Area Agency on Aging. You will perform client interviews, intake, and assessments to determine service needs, refer to internal and external programs, and advocate for clients.

The position emphasizes eligibility determination, safety planning, care coordination across agencies, and monitoring outcomes.

Qualifications

• Bachelor's degree in gerontology, social work or related human services field and one to three years of related human services experience.

Responsibilities

• Performs client interviews, intake and assessments to determine service needs and resource requirements; makes resource referrals to internal and external programs; provides client advocacy based on required situations.
• Evaluates and documents program eligibility status; determines case safety level, emergency status and/or need for crisis intervention or mandatory reporting; develops and communicates client service action plans and monitors progress.
• Coordinates the exchange of service information with other agencies; assists in conflict or behavior management; supports resolution of disagreements among clients, families, systems and service providers.
• Monitors client status; provides counseling and intervention; conducts on-site visits and comprehensive needs assessments; performs safety and risk assessments; escalates as needed.
• Prepares, documents and maintains case information; collects, manages and analyzes data to produce reports; ensures timely tracking and billing; provides training and outreach for care improvements.

Education

Bachelor's degree in gerontology, social work or related human services field

Job description

Denver Regional Council of Governments (DRCOG) in Colorado is seeking a qualified professional for a multifaceted human services role within the Area Agency on Aging. You will perform client interviews, intake, and assessments to determine service needs, refer to internal and external programs, and advocate for clients.

The position emphasizes eligibility determination, safety planning, care coordination across agencies, and monitoring outcomes.