Case Manager

Denver Regional Council of Governments; Colorado; On-site; USD 61,000 - 73,000; Full time

Job summary

Denver Regional Council of Governments (DRCOG) in Colorado is seeking a qualified professional for a multifaceted human services role within the Area Agency on Aging. You will perform client interviews, intake, and assessments to determine service needs, refer to internal and external programs, and advocate for clients.

The position emphasizes eligibility determination, safety planning, care coordination across agencies, and monitoring outcomes.

Qualifications

• Bachelor's degree in gerontology, social work or related human services field and one to three years of related human services experience.

Responsibilities

• Performs client interviews, intake and assessments to determine service needs and resource requirements; makes resource referrals to internal and external programs; provides client advocacy based on required situations.
• Evaluates and documents program eligibility status; determines case safety level, emergency status and/or need for crisis intervention or mandatory reporting; develops and communicates client service action plans and monitors progress.
• Coordinates the exchange of service information with other agencies; assists in conflict or behavior management; supports resolution of disagreements among clients, families, systems and service providers.
• Monitors client status; provides counseling and intervention; conducts on-site visits and comprehensive needs assessments; performs safety and risk assessments; escalates as needed.
• Prepares, documents and maintains case information; collects, manages and analyzes data to produce reports; ensures timely tracking and billing; provides training and outreach for care improvements.

Education

Bachelor's degree in gerontology, social work or related human services field

Job description

The hiring salary range for this position is $5,458.34 - $6,552.34/month or $2,729.17 - $3,276.17/semi-monthly depending on qualifications.

Established in 1974, the Denver Regional Council of Governments Area Agency on Aging is the largest in Colorado. It serves older adults and people with disabilities across an eight-county region.

The Denver Regional Council of Governments serves as a visionary leader along Colorado's central front range. We tackle the BIG issues, like growth and development, transportation and meeting the needs of older adults. Our success is built on, and defined by, long-standing partnerships and serving as a forum for discussing these and other emerging issues in an effort to collectively find innovative solutions. DRCOG is a Regional Planning Commission per Colorado state statute and is the federally designated Area Agency on Aging (AAA) and Metropolitan Planning Organization (MPO) for the Denver region. Our culture and values fuel and inform the work we do. Employees are rewarded with competitive compensation, generous benefits, and an adaptable work environment. Sound like a good fit? We'd love to meet you!

This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the Division.

• Performs client interviews, intake and assessments to determine service needs and resource requirements; serves as an agency representative with other service providers to address service requirements, availability and needs assessment; makes resource referrals to both internal and external programs; provides client advocacy based on required situations.
• Evaluates and documents program eligibility status; determines case safety level, emergency status and/or need for crisis intervention or mandatory reporting; determines, develops, and communicates client service action/case plans; monitors and documents plan status and performs follow up on case services; evaluates plan outcomes.
• Coordinates the exchange of service information and service care provision with other agencies; provides recommendations regarding course of action; assists in conflict or behavior management; and assists in the resolution of disagreements among clients, families, systems and service providers.
• Monitors client status; provides counseling and intervention support; conducts on-site client visits and perform comprehensive needs assessment; performs safety and risk assessments; determines crisis intervention needs; monitors services and makes plan adjustments as client needs change; escalates case management supervision as required.
• Prepares, documents and maintains case and/or program information; collects, manages and analyzes data to produce reports documenting program measures and outcomes; provides recommendations; ensures the maintenance of timely program or case activity tracking, reporting and applicable billing.
• Provides training and community education for groups and individuals; researches and identifies community service needs; collaborates with stakeholders and makes program, process and community service recommendations; prepares and disseminates information; and performs outreach for care
• improvement. May be responsible for securing, monitoring and reporting special program funding.
• Performs other duties of a similar nature and level as assigned.
• Providing face to face information, consultation and referral to clients regarding the resources and services available to older persons and their families;
• Working with individual consumers to identify gaps in services, report findings, and advocate for identified needs;
• Providing consultation and case coordination for older adults both in person (during a "home visit") and over the phone. This includes the following:

• 1. conducting individual needs assessments,
  2. working with older adults and their families to identify options to address problems,
  3. completing care plan detailing service needs,
  4. contacting selected agencies to set up service,
  5. following up with clients to ensure needs are met.
• Enhancing and maintaining agency resource information of organizations that serve older adults;
• Conducting face to face visits with community resource organizations to increase knowledge of services and allow for "warm transfers" of consumers during referral;
• Providing interpretation/translation services.

• Age and disability related issues and concerns of adults, their families and caregivers;
• Aging and disability area networks and resources;
• Principles and applications of critical thinking and analysis;
• Best practices, trends and emerging technologies;
• Principles and practices of program administration and management;
• Principles and methods of qualitative and quantitative research;
• Modern budget practices;
• Record management principles;
• Applicable federal, state and local laws, codes, regulations (based on assignment);
• Customer service principles;
• Specialized equipment relevant to area of assignment;
• Modern office technology.
• Issues and concerns facing older persons and their families;
• Aging network and community resources available in the region;
• Immigration laws and citizenship process.
• Researching industry trends, solutions and best practices.
• Performing assessment of client situations to determine case management and/or emergency needs.
• Conducting interviews to determine client or program service needs and/or intervention.
• Gathering data, analyzing findings and applying logic and reason.
• Interpreting, monitoring and reporting information and statistics.
• Authoring original reports, documents and presentations.
• Compiling and sorting data and articulating issues and recommendations.
• Coordinating deadlines and prioritizing competing demands.
• Maintaining program or case information.
• Exercising confidentiality.
• Collaborating and facilitating communication with program stakeholders.
• Interpreting and applying applicable laws, codes, regulations and standards (based on assignment).
• Providing customer service.
• Utilizing a computer and relevant software applications.
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.

• Familiarity with basic concepts of digital accessibility, including techniques for accessible writing, presenting, remote meetings, and document creation.

Bachelor's degree in gerontology, social work or related human services field and one to three years of related human services experience.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Necessary Special Requirements

Depending on assignment, some positions may require:

• Valid Colorado Driver's License and access to an automobile or to substantively equivalent alternative transportation.

Status

Full-time, Non-exempt

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.