BMV Intermittent Customer Service Representative

State of Indiana; Indianapolis (IN); On-site; USD 22,000 - 30,000; Full time

Job summary

State of Indiana invites applications for a Customer Service Representative at the Bureau of Motor Vehicles in Indianapolis. This intermittent, seasonal role involves assisting Hoosiers with BMV services, processing transactions, and delivering courteous, accurate service.

Work hours are branch-specific with a schedule that may vary and includes daytime shifts; the position is on-site in Indianapolis and pays $19.31 per hour, with up to 20% travel for training or branch activities.

Qualifications

• High school diploma or HSE required; customer service experience may be considered.
• Strong communication and computer skills with the ability to troubleshoot.
• Ability to process cash and card transactions.
• Willingness to travel up to 20% to branches, training, or community activities.
• Attention to detail and accuracy in daily tasks.

Responsibilities

• Conduct customer transactions using established procedures.
• Answer questions and provide guidance to Hoosier customers.
• Assist with opening and closing of the BMV branch.
• Check transactions for accuracy and timeliness; proper accounting.
• Collaborate with leadership to resolve escalated customer concerns and system issues.
• File applications as they are completed throughout the day.

Skills

Customer service

Communication skills

Computer skills

Critical thinking

Troubleshooting

Cash handling

Travel up to 20%

Education

High School Diploma or HSE

Job description

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV)

The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service.

Role Overview

Customer Service Representatives are the frontline contact for the Bureau of Motor Vehicles. You will provide timely and accurate customer service utilizing good communication skills, computer skills, and on-the-job training. You will assist Hoosiers with a broad scope of BMV needs.

Location

Location: Indianapolis, IN, US, 46229

Work Schedule

This intermittent position will serve at the Indianapolis, Indiana, East BMV branch office. Your work schedule will be determined by the supervisor and will be within these branch hours:

• Sunday: Closed
• Monday: Closed
• Wednesday: 9:00 am - 5:00 pm

Pay Rate

This position traditionally starts at an hourly rate of $19.31 .

A Day in the Life

The essential functions of this role are:

• Use your job knowledge to conduct customer transactions
• Answer customer’s questions and provide guidance
• Assist with the daily opening and closing of the branch
• Check transactions to ensure accuracy, timeliness, and proper accounting
• Work with leadership to resolve escalated customer concerns and system problems
• File applications as completed throughout the day

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need for Success

Individuals in this role should minimally be able to articulate or demonstrate the following:

• A high level of critical thinking and the ability to troubleshoot.
• Ability to process cash and card transactions.
• Ability to travel up to 20 percent of the time to branch. locations, training, or branch-related community activities.
• Ability to perform essential functions with or without reasonable accommodation.

A degree is not required. However, a High School Diploma or High School Equivalent (HSE) and customer service experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Supervisory Responsibilities/Direct Reports

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana

• This seasonal position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period.

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .