Impactful 911 Dispatcher - Calm, Critical-Response Operator

Emergency Telecommunicator Services; Newell (SD); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services in Newell, SD, is seeking 911 Emergency Dispatchers to connect callers with responders. You will handle emergency and nonemergency calls, verify locations, and relay information while coordinating police, fire, and EMS resources.

This role requires calm, attentive service, strong typing, and the ability to manage multiple systems. Training and certifications may apply; overtime and irregular hours are possible.

Qualifications

• High school diploma or GED commonly required.
• Typing, listening, clear speech, basic computer use are useful skills.
• Ability to organize information under pressure and maintain accuracy.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures and approved questions.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Newell, SD, is seeking 911 Emergency Dispatchers to connect callers with responders. You will handle emergency and nonemergency calls, verify locations, and relay information while coordinating police, fire, and EMS resources.

This role requires calm, attentive service, strong typing, and the ability to manage multiple systems. Training and certifications may apply; overtime and irregular hours are possible.