911 Emergency Dispatcher — Calm, Critical Response Hero

Emergency Telecommunicator Services; Zuni Pueblo (NM); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

health coverage

retirement benefits

paid leave

employee-assistance services

professional training

shift differentials

overtime compensation

other benefits

Job summary

Emergency Telecommunicator Services seeks a 911 Emergency Dispatcher to serve the Zuni, NM area. You will receive emergency and non-emergency calls, confirm incident locations, and relay information to police, fire, or medical responders per agency procedures.

The role requires calm communication, sharp listening, and the ability to multi-task across radio and computer-aided dispatch systems while maintaining accurate records and confidentiality.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Typing, active listening, clear speech, basic computer proficiency, and ability to organize information under pressure are useful skills.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or GED

Tools

CAD/Computer-aided dispatch systems

Job description

Emergency Telecommunicator Services seeks a 911 Emergency Dispatcher to serve the Zuni, NM area. You will receive emergency and non-emergency calls, confirm incident locations, and relay information to police, fire, or medical responders per agency procedures.

The role requires calm communication, sharp listening, and the ability to multi-task across radio and computer-aided dispatch systems while maintaining accurate records and confidentiality.