Impactful 911 Call Taker - Start a Life-Saving Career

Regional 911 Intake Solutions; Palisade (NE); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Palisade, NE seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines. You will verify locations, collect callback details, and document information for dispatch coordination.

Candidates should demonstrate strong listening, accurate typing, and clear verbal communication. Training, certification, and privacy protections are required, with potential 24/7 scheduling under staffing needs.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Structured procedures

Education

High school diploma

Job description

Regional 911 Intake Solutions in Palisade, NE seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines. You will verify locations, collect callback details, and document information for dispatch coordination.

Candidates should demonstrate strong listening, accurate typing, and clear verbal communication. Training, certification, and privacy protections are required, with potential 24/7 scheduling under staffing needs.