Impactful 911 Call Taker

Public Safety Dispatch Network; Carlos (MN); In loco; USD 40.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Ongoing training

Descrizione del lavoro

Public Safety Dispatch Network is seeking 911 Call Taker opportunities in Carlos, MN. These roles involve taking emergency calls, confirming locations, collecting caller information, and entering data into our dispatch systems to support responders.

Officers may work rotating shifts on a 24-hour schedule; background checks and training are required. A high school diploma or equivalent is commonly required, with prior customer service experience helpful but not always necessary.

Competenze

• High school diploma or equivalent required.
• Strong listening, accurate typing, and clear verbal communication essential.
• Ability to follow structured procedures is required.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide pre-arrival instructions only within training.

Conoscenze

Active listening

Accurate typing

Clear verbal communication

Follow structured procedures

Formazione

High school diploma or equivalent

Strumenti

Call-processing software

Dispatch software

Descrizione del lavoro

Public Safety Dispatch Network is seeking 911 Call Taker opportunities in Carlos, MN. These roles involve taking emergency calls, confirming locations, collecting caller information, and entering data into our dispatch systems to support responders.

Officers may work rotating shifts on a 24-hour schedule; background checks and training are required. A high school diploma or equivalent is commonly required, with prior customer service experience helpful but not always necessary.