Impact Lead: Campus Visit & Admissions Engagement

West Virginia University; Morgantown (WV); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

37.5-hour week

13 paid holidays

24 annual leave days

18 sick days

Health insurance

Retirement savings plan

Wellness programs

Job summary

West Virginia University in Morgantown seeks an Assistant Director of Visit and Admissions Engagement to lead the admissions one-stop support center on the Morgantown Campus and mentor a team of staff including University Tour Leaders.

Reporting to the Senior Director, this role will shape strategy and operations of the unit, interact with senior administration, and coordinate recruitment events while collaborating with Enrollment Management and Student Experience teams.

Responsibilities

• Oversee the development of admission support tactics on the Morgantown Campus, working with Enrollment Management and the Student Experience team to meet visitor enrollment needs.
• Ensure accommodation and documentation of inbound and outbound student traffic, including walk-ins, phone, email, and mail communications.
• Lead training of cross-unit staff providing prospective student support and maintain a queueing system to manage student traffic.
• Guide enrollment processes, including login issues, password resets, application changes, document uploads, and related tasks.
• Triage recruitment barriers and report findings to Executive Directors and Senior Director to develop solutions.
• Coordinate with admissions, financial aid, orientation, academics, and student success resources.
• Assist with recruiting events (Discover WVU, Decide WVU, Admitted Student Tours, Orientation, etc.) and attend conferences as needed.
• Travel to recruitment events and professional development conferences when required.
• Assist with other projects at the Senior Director's request.
• Supervise a team of student staff, including Tour Leaders, and manage onboarding and performance evaluations.

Job description

West Virginia University in Morgantown seeks an Assistant Director of Visit and Admissions Engagement to lead the admissions one-stop support center on the Morgantown Campus and mentor a team of staff including University Tour Leaders.

Reporting to the Senior Director, this role will shape strategy and operations of the unit, interact with senior administration, and coordinate recruitment events while collaborating with Enrollment Management and Student Experience teams.