(Hybrid) Visit Program Coordinator - Enrollment Management

West Virginia University; Morgantown (WV); Sur place; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

37.5-hour work week

13 paid holidays

24 annual leave days

18 sick days

Health insurance

Résumé du poste

West Virginia University invites applications for a Visit Program Coordinator in the Student Experience Department within Enrollment Management. The role oversees group tour operations, recruitment outreach, and campus visit planning, supervising a graduate assistant and student staff while aligning tours with admissions messaging.

Responsibilities include group visit management, reporting on tour impact, and developing engaging activities for visiting groups to showcase WVU.

Responsabilités

• Group Tour Program: Manage group visit program including school groups, guidance counselors, special interest groups, alums, community groups, and other constituents; ensure quality of customer service, university messaging, and visitor experience.
• Admissions Communication Center: Create reports using Slate for communication flow to prospective and admitted students for tele-counseling; ensure data accuracy and update student files.
• Staff Management/Development/Supervision: Supervise one graduate assistant and 10-15 student callers; hire, train, and evaluate staff; manage timekeeping; supervise tour leaders and staff.
• Recruitment and Outreach: Coordinate campus visit experiences to impress prospective students and prompt applications or commitments; deliver visit presentations and facilitate student panels.

Description du poste

The Student Experience Department in Enrollment Management is currently accepting applications for a Visit Program Coordinator.

About the Opportunity

This position covers the broad nature of the Visitors Center recruitment, outreach, and program management functions. The principal duties of the Visit Program Coordinator, housed within the Visitors Center will be to assist with daily operations of the Group Tour Program and daily visit functions within the unit. This person also contributes to recruitment strategies via customer service initiatives, admissions counseling, and daily campus tour planning. This position supervises one graduate assistant and serves as a secondary supervisor of all student workers.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week
• 13 paid holidays ( staff holiday calendar )
• 24 annual leave (vacation) days per year ( employee leave )
• 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)

WVU offers a range of health insurance and other benefits

401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information ? Check out retirement health insurance benefits, retirement income, and FAQ's.

Wellness programs

What You'll Do

Group Tour Program

• Manage group visit program including school groups, guidance counselors, special interest groups, alums, community groups, and other constituents. Ensuring all group programs meet highest standard of quality in terms of customer service, University messaging, and visitor experience. Works with visit groups from the point of inquiry, registration, planning, execution, and follow-up.
• Provide monthly reporting to Assistant Director and Director to track impact of group tour experiences. Analyzes data to plan and implement strategic recruitment initiatives to increase enrollment via bringing targeted groups to campus. These groups could include in-state bus trips for prospective students, visits by school counselors, events planned by academic colleges, and events with Extension including 4H and FFA.
• Works with Marketing Strategist to integrate high-school visitors into the general prospective student communication plan.
• Regularly monitor qualitative feedback and surveys regarding group tour visit experience and make appropriate changes to tour experiences when necessary.
• Manage group tour website to ensure content is up to date and reflective of activity availability.
• Develop and update pre-, during-, and post-visit presentations and activities for elementary and middle school audiences to introduce higher education at an age-appropriate level. Coordinate with campus departments to develop additional engaging and educational activities for visiting groups to participate in.

Admissions Communication Center

• Create reports utilizing Slate for communication flow to prospective and admitted students for Tele-counseling purposes.
• Ensures data accuracy through reporting and makes changes to student's files based upon correct information.
• Engage and identify alternate methods of communication beyond tele-counseling features.
• Prepare reports on call center performance, campaign outcomes, etc.
• Track and analyze call metrics (calls made, success rates, etc).
• Design and refine call scripts and messaging tailored to campaign goals.

Staff Management/Development/Supervision

• Supervise one graduate assistant. Assigns duties and responsibilities as well as monitors and evaluates work functions relations to the group tour program. This includes hiring, training, and evaluating graduate student work. Keeps Assistant Director informed of their activities.
• Supervise 10-15 student callers. Responsible for selecting, interviewing, and manages ongoing training for staff in Admissions Communication Center.
• Manage employee timecards and ensure accurate recordkeeping.
• Serve as secondary supervisor of all student tour leaders, graduate assistants, and other staff as assigned. Assists in interviewing/selecting tour leaders and helps manage the ongoing evaluation of staff to include tour shadowing and tour certification. Oversees tour guide training development for large group tours.

Recruitment and Outreach

• Coordinate aspects of the campus visit experience to ensure that visitors leave WVU with a positive, comprehensive impression of the university's academic, social, and co-curricular offerings, prompting them to apply or commit to WVU.
• Responsible for delivering visit presentations and facilitating current student panels to prospective students and