Impact-Driven Quality Improvement Coordinator

Everstand; Milford Mill (MD); On-site; USD 57,000 - 67,000; Full time

Job summary

Everstand, based in Baltimore, MD, is seeking a detail-oriented Quality Improvement (QI) Coordinator to support QA, regulatory compliance, and continuous improvement across programs in MD, PA, and DC. The role focuses on improving data integrity, audits, and staff training in a nonprofit setting.

The ideal candidate will excel at data analysis, report writing, and cross-team collaboration, with strong Excel skills and project management abilities.

Qualifications

• Bachelor's degree and at least 1 year of experience in documentation audits, compliance, or data analysis; or
• Associate degree and at least three years of related experience in documentation audits, compliance, or data analysis.

Responsibilities

• Support quality improvement initiatives, policies, and procedures.
• Monitor compliance with licensing, accreditation, regulatory, and funding requirements.
• Assist with audits, risk management, corrective action plans, and staff training.
• Respond to staff questions and track formal concerns.
• Prepare and analyze reports on program outcomes, incidents, surveys, and compliance.
• Create reports, presentations, and dashboards to support decision-making.
• Monitor EHR documentation for accuracy and timeliness.
• Share data and findings with program teams and leadership.
• Audit client records and program spaces for compliance.
• Identify trends, documentation gaps, and areas for improvement.
• Help develop corrective action plans and support regulatory reviews.
• Coordinate surveys for employees, clients, families, and referral sources.
• Use SurveyMonkey to collect and analyze feedback.
• Identify opportunities to improve services based on survey results.
• Track formal concerns and client grievances from beginning to resolution.
• Coordinate documentation, interviews, and follow-ups.
• Communicate findings and recommendations to leadership.
• Review data to identify recurring concerns and trends.
• Maintain EHR super user certification and work toward trainer certification.
• Provide EHR training and technical support to staff.
• Report system issues and assist with system updates and document management projects.

Skills

Excel proficiency

Data analysis

Compliance experience

Education

Bachelor's degree in a related field

Associate degree with 3+ years experience

Job description

Everstand, based in Baltimore, MD, is seeking a detail-oriented Quality Improvement (QI) Coordinator to support QA, regulatory compliance, and continuous improvement across programs in MD, PA, and DC. The role focuses on improving data integrity, audits, and staff training in a nonprofit setting.

The ideal candidate will excel at data analysis, report writing, and cross-team collaboration, with strong Excel skills and project management abilities.