Impact-Driven Provider Success Manager — Onsite NYC

US Health Partners, LLC; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

One Medical membership

Talkspace membership

Teladoc membership

Kindbody membership

401K plan

FSA option

Commuter benefits

DashPass

Office lunch

Dinner at the office

Job summary

Forus is building an AI-powered network to connect doctors, pharmacies, payers, and biopharma. We seek a Provider Success lead to drive onboarding, adoption, and growth across provider organizations in New York.

You will translate learnings into new product direction and scalable playbooks. You will own the journey end-to-end, building trusted relationships across provider teams, analyzing adoption, and guiding strategic planning to ensure continued platform expansion.

Qualifications

• 2–10 years of experience in customer success, implementation, account management, client service, post-sales ops, or other customer-facing roles.
• Consultative approach to relationships: understand orgs, identify what matters, guide stakeholders to outcomes.
• Strong operational and analytical judgment to diagnose friction and drive action.
• Excellent written and verbal communication to build trust with providers and teams.
• Proven ability to move quickly and deliver on goals.
• Track record of achieving high NPS with teammates.

Responsibilities

• Own a portfolio of provider organizations from onboarding through activation, adoption, expansion, retention and advocacy.
• Lead providers through workflow changes by mapping stakeholders and securing executive buy-in.
• Build trusted relationships with provider teams at all levels, from frontline to executive leadership.
• Analyze account health, adoption patterns, provider behavior, and friction to identify risks and expansion opportunities.
• Lead business reviews, adoption reviews, and strategic planning to connect provider priorities to outcomes.
• Own provider escalations end-to-end, coordinating with Operations and Product until resolution.
• Define and refine the Provider Success playbook, onboarding plans, adoption frameworks, and stakeholder-engagement models.

Skills

Customer success

Consultative selling

Operational analytics

Communication skills

Results driven

NPS impact

Job description

Forus is building an AI-powered network to connect doctors, pharmacies, payers, and biopharma. We seek a Provider Success lead to drive onboarding, adoption, and growth across provider organizations in New York.

You will translate learnings into new product direction and scalable playbooks. You will own the journey end-to-end, building trusted relationships across provider teams, analyzing adoption, and guiding strategic planning to ensure continued platform expansion.