AI Operations Lead — Scale Impact, Equity

Forus; New York (NY); On-site; USD 100,000 - 270,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Unlimited PTO

Parental leave

401K plan

Job summary

Forus is building an AI-driven network to connect doctors, pharmacies, payers, and biopharma. The AI Operations role focuses on resolving live operational problems, scaling workflows, and launching AI-enabled solutions in New York.

You will own problems end to end, work with engineering, and drive measurable impact for patient access and provider workflows. This demanding role requires autonomy, ownership, and a bias for action.

Qualifications

• 2–10 years in operations, consulting, finance, or similar analytical roles.
• Experience owning metrics and improving complex workflows.
• Fluency with data and AI tools like Codex or Claude.
• Strong judgment on automation vs human judgment.

Responsibilities

• Own a live workflow or operational problem end to end, from diagnosis through launch and iteration.
• Lead a frontline team that resolves complex exceptions, audits quality, and labels data to improve our AI systems.
• Use data and frontline context to identify bottlenecks, form hypotheses, and define measurable outcomes.
• Design workflows that determine where AI can act reliably and where human judgment is necessary.
• Write specifications for internal products, automations, and AI agents in partnership with engineering.
• Build and evaluate prototypes; study failure modes, define quality bars, and design controls.
• Deploy changes, measure their impact on patient and provider access, and rapidly iterate.
• Help expand Forus into new product areas by translating complex access pathways into scalable systems.

Skills

Operations experience

Data analysis

Communication skills

Automation judgment

Problem solving

AI tools familiarity

Metrics ownership

Tools

Codex

Claude

Job description

Forus is building an AI-driven network to connect doctors, pharmacies, payers, and biopharma. The AI Operations role focuses on resolving live operational problems, scaling workflows, and launching AI-enabled solutions in New York.

You will own problems end to end, work with engineering, and drive measurable impact for patient access and provider workflows. This demanding role requires autonomy, ownership, and a bias for action.