Core Product Lead: Provider & Patient Experience

Forus; New York (NY); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Equity

Unlimited PTO

Parental leave 16 weeks

401K

Office lunch/dinner

Job summary

Forus, based in New York, is seeking a Core Product Lead to own the end-to-end experience for providers and patients on our platform. You will tailor the product to fit diverse practices while ensuring scalability across thousands of providers.

You will build deep user insights, establish feedback loops, and translate them into a clear direction, shipping improvements with high usability and reliability. This role offers autonomy, ownership, and fast-paced impact, with a path toward leadership

Qualifications

• 3–10 years of product or startup experience, owning user-facing, workflow-heavy products from discovery through iteration.
• Unyielding commitment to understanding user needs and what matters to inform work.
• Strong product sense, design taste, and copy instincts for flows and language that convert.
• Analytical ability to investigate product behavior using SQL, Python, or similar tools.
• Excellent written and verbal communication for internal debates and external relations.
• Proven ability to move quickly and deliver on ambitious goals.
• High NPS with former teammates.

Responsibilities

• Own provider and patient experience end-to-end, including activation, engagement, retention, satisfaction, and referral growth.
• Develop deep understanding of experiences across individual practices, organizations, and workflows.
• Build sustained relationships with users and partners to identify problems and shape product direction.
• Define metrics, instrumentation, and feedback loops to measure value and performance.
• Lead product development from discovery through launch and iteration.
• Set a high bar for design, information architecture, and everyday workflows with design and engineering.
• Collaborate with operations, support, growth, and enterprise teams to translate complexity into scalable product experiences.

Skills

User research

Product discovery

Workflow design

Data-driven decisions

Communication

Fast execution

High NPS focus

Tools

SQL

Python

Job description

Forus, based in New York, is seeking a Core Product Lead to own the end-to-end experience for providers and patients on our platform. You will tailor the product to fit diverse practices while ensuring scalability across thousands of providers.

You will build deep user insights, establish feedback loops, and translate them into a clear direction, shipping improvements with high usability and reliability. This role offers autonomy, ownership, and fast-paced impact, with a path toward leadership