Impact-Driven Program Manager, Evaluation Services

iCIMS, Inc.; South Richmond (IN); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Mileage reimbursement

World-class training in verbal and de‑

Tuition Assistance up to $3,000/year

401(k) Plan Participation

Life Insurance and voluntary options

Short-Term and Long-Term Disability

Paid Holidays

Paid Time Off (PTO)

Job summary

Damar Services in Indiana is seeking a Program Manager - Evaluation Services to oversee the diagnostic and evaluation program, supervise staff, and drive performance and compliance. You will partner with community stakeholders and ensure high-quality service delivery and data integrity in the EHR system.

The role requires leadership experience in social services, a high school diploma or GED (Bachelor's preferred), and CPR certification.

Qualifications

• High School Diploma or GED required.
• Bachelor's degree preferred.
• Minimum of 3 years of leadership experience in a social services or related field, including experience overseeing program operations and supervising staff.
• Experience with program compliance, documentation auditing, electronic health records, and/or billing-related processes preferred.
• Trauma informed care and de-escalation training.
• Ability to pass and maintain CPR Certification.
• Minimum age of 18 per licensure requirements.
• Valid Indiana driver’s license and driving record that meets eligibility requirements of Damar’s insurance carrier (for all positions requiring driving).
• Be clear of any felony convictions, substantiated charges of neglect or other disqualifying criminal convictions.
• Successfully complete a pre-employment drug screen and physical.
• Favorably meet and maintain Damar’s background screening.

Responsibilities

• Attends mandatory staff meetings and other meetings as assigned.
• Regularly participates in community meetings and consortiums.
• Collaborates with referral partners and other stakeholders.
• Represents Damar at community events and conducts outreach to community partners.
• Manages program operations to ensure compliance with applicable regulatory, licensing, contractual, and organizational standards.
• Monitors and evaluates program performance, service delivery, and outcomes to identify opportunities for operational improvement.
• Oversees the accuracy, completeness, and timely management of program data within the electronic health record (EHR) system.
• Manages assigned staff, including establishing performance expectations, providing ongoing coaching and development, and ensuring accountability.
• Assigns and monitors work to ensure responsibilities are completed accurately and timely.
• Develops, implements, and evaluates program processes and workflows to improve operational efficiency, service delivery, and program outcome.
• Conducts employee performance evaluations, addresses performance concerns, and implements corrective action as appropriate.
• Manages staffing schedules and coverage to support program operations and advises leadership on staffing needs.
• Conducts regular file audits to ensure alignment of billable hours, progress notes, invoices, and other reporting documentation.
• Maintains documentation that is accurate and legible.
• Establishes and monitors program performance expectations and operational goals in collaboration with leadership.

Skills

Staff supervision

Program management

Regulatory compliance

Communication

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Electronic Health Records (EHR)

Billing systems

Job description

Damar Services in Indiana is seeking a Program Manager - Evaluation Services to oversee the diagnostic and evaluation program, supervise staff, and drive performance and compliance. You will partner with community stakeholders and ensure high-quality service delivery and data integrity in the EHR system.

The role requires leadership experience in social services, a high school diploma or GED (Bachelor's preferred), and CPR certification.