Program Manager - Evaluation

Access Community Health Network; Chicago (IL); On-site; USD 85,000 - 110,000; Full time

Job summary

Access Community Health Network in Chicago seeks a Program Manager, Evaluation to oversee a portfolio of evaluation studies assessing program impact on patient outcomes and disparities. You will design evaluation questions, data collection and analysis plans, and disseminate results to staff and funders.

The role collaborates across departments to apply an equity lens and supports ACCESS through multiple projects with the Programs and Services team, driving improvements in services and outcomes.

Qualifications

• Bachelor’s degree in Public Health, Health Administration, Social Sciences, or related field with advanced coursework in evaluation/research.
• Experience conducting program evaluations, research studies, and study coordination to inform decision-making.
• Applied public health/evaluation frameworks (RE-AIM, CFIR, developmental evaluation, action learning).
• Designed and implemented qualitative methods (focus groups, interviews).
• Used qualitative data analysis software (NVivo, Atlas.ti) to derive insights.
• Led quantitative research (survey design, data collection, analysis) to evaluate program outcomes.
• Handled HIPAA-compliant human subjects research and data sharing.
• Proficient in Excel/Word; experience with REDCap and data systems.

Responsibilities

• Facilitate collaboration between evaluation and program staff to design and implement evaluation activities across departments.
• Work with program leadership to determine key evaluation questions for grants and ACCESS evaluation needs.
• Design and manage credible evaluations addressing identified questions, including theory of change, logic models, and benchmarks.
• Develop data collection tools (interviews, surveys, focus groups) and ensure data quality.
• Monitor data flow, data integrity, and coordinate with subcontractors for data collection and transfer.
• Prepare evaluation reports, quarterly updates, and annual summaries for staff and funders.
• Draft abstracts and scientific papers for presentation and publication.
• Ensure compliance with regulatory guidelines and research protocols.

Skills

Qualitative methods

Quantitative methods

Data collection

Literature review

Stakeholder engagement

Communication of findings

Equity-focused framing

Education

Bachelor's in Public Health/Health Admin/Social Sciences

Tools

NVivo

Atlas.ti

REDCap

Epic

Excel

Word

Job description

Position Summary

The Program Manager, Evaluation manages a portfolio of evaluation studies that aim to understand the impact of programs and services on patient health outcomes and disparities and use that information to improve services. The Program Manager, Evaluation designs and manages evaluations including development of key evaluation questions, data collection, and analysis plans as well as dissemination of evaluation results to staff and stakeholders, including, as required, local and national funders. The position manages multiple projects and works with the Programs and Services team to support an equity lens and framework for ACCESS.

Core Job Responsibilities

• Facilitate relationships between evaluation and program staff and across departments to design, implement,interpretanddisseminateevaluation activities asappropriate.
• Collaborate with programleadership todeterminekey evaluation questions relevant to grant projects and ACCESS evaluation needs.
• Design and manage the execution of credible andfeasibleevaluations that address identified purposes and questions. This includes:
  • Program conceptualization: development of theory of change, logic models, workflows, and benchmarks.
  • Formative and summative evaluation:Identifyquality improvement opportunities and develop recommendations to strengthen program services and organizational operations.
  • Negotiate and manage timelines and document evaluation processes and products
• Develop and implement processes for data collection and analysis:
  • Developqualitative and quantitative data collection tools for evaluation, including, but not limited to, interview guides, focus group guides, surveys, etc.
  • Ensure data quality andparticipatein data integrity review
  • Conduct review of literature to justifyappropriate methodsto answer evaluation questions andidentifyassumptions that underlie methodologies and program logic.
  • Monitor andmaintainsystems for effective participant and data flow for studies, including working with subcontractors to set up data collection and transfer systems and process data asrequired.
• Prepare evaluation communication documents for program improvement and dissemination throughout project, including quarterly updates and annual reports.
• Collaborate with project team and leadership to draft abstracts and scientific papers for presentation & publication.
• Ensure that all documents associated with current local, state, & federal regulatory guidelines, requirements, laws &researchor evaluation protocols are completedin a timely manner.
• Performs other duties as assigned.

Requirements and Preferences

• Bachelor’s degree in Public Health, Health Administration, Social Sciences, or a related field, with advanced graduate-level coursework supporting evaluation and research initiatives.
• Developed and conducted program evaluations, research studies, and study coordination activities to assess outcomes and inform strategic decision-making.
• Applied public health and evaluation frameworks, including RE-AIM, CFIR, developmental evaluation, action learning/research, and other pragmatic evaluation approaches.
• Designed and implemented qualitative research methods, including focus groups, key informant interviews, and stakeholder feedback processes.
• Utilized qualitative data analysis software, including NVivo and Atlas.ti, to analyze findings and identify actionable insights.
• Led quantitative research efforts, including survey development, deployment, data collection, and analysis to evaluate program effectiveness and outcomes.
• Selected, analyzed, and interpreted descriptive and parametric statistics to support evaluation findings and evidence-based recommendations.
• Conducted human subjects research in compliance with HIPAA requirements, research protocols, and information-sharing standards.
• Leveraged advanced Microsoft Excel and Word skills, along with REDCap and other data collection and database platforms, to manage data and reporting activities.
• Utilized electronic health record systems, including Epic, to support data analysis, program evaluation, reporting, and quality improvement initiatives.