Program Manager - Evaluation Services

iCIMS, Inc.; Northern (KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Damar Services in Indiana is seeking a Program Manager - Evaluation Services to lead the diagnostic and evaluation program, supervise staff, monitor outcomes, and ensure regulatory compliance. This role focuses on operational efficiency, data integrity in the EHR, and strong partner relationships.

The position requires leadership experience in social services, a high school diploma (bachelor's preferred), and CPR certification readiness.

Qualifications

• High School Diploma or GED required.
• Bachelor's degree preferred.
• Minimum of 3 years of leadership experience in a social services or related field, including overseeing program operations and supervising staff.
• Experience with program compliance, documentation auditing, electronic health records, and/or billing-related processes preferred.
• Trauma informed care and de-escalation training.
• Ability to pass and maintain CPR Certification.
• Minimum age of 18 per licensure requirements.
• Valid Indiana driver’s license and driving record meeting insurance carrier requirements.
• Clear of felony convictions or disqualifying charges.
• Pre-employment drug screen and physical; background screening.
• Commitment to organizational policies and ongoing professional development.

Responsibilities

• Oversee daily management and operations of the diagnostic and evaluation program.
• Provide leadership to assigned staff and supervise performance.
• Monitor service delivery, outcomes, and program performance.
• Ensure compliance with regulatory, licensing, contractual, and organizational standards.
• Maintain accurate program data in the electronic health record (EHR).
• Coordinate staffing schedules and ensure coverage.
• Conduct regular file audits for billable hours, notes, and invoices.
• Engage with community partners and stakeholders; represent Damar in the community.
• Lead process improvements to enhance operational efficiency and service quality.
• Conduct employee evaluations and implement corrective actions when needed.

Skills

Leadership

Staff supervision

Program operations

Compliance

Documentation auditing

EHR familiarity

Trauma-informed care

CPR Certification

Communication

Driving license

Education

High School Diploma or GED

Bachelor’s degree preferred

Job description

Employees at Damar weren’t just part of a workforce — they’re part of a mission-driven team making a real difference in people’s lives.Since 1967, Damar has been recognized across Indiana as one of the largest not-for-profit organizations and a leading provider of behavioral health and intellectual and developmental disability (I/DD) services. We foster a united, purpose-driven culture where employees feel valued, supported, and motivated to give their best. It’s no surprise Damar has been named a Top Workplace for several years!

Ready to make a real difference?The Program Manager - Evaluation Services is responsible for the overall management and daily operations of the diagnostic and evaluation program, including staff supervision, program performance, operational processes, and compliance. This position provides leadership to assigned staff, manages program resources, monitors service delivery and outcomes, and implements process improvements to ensure efficient and effective operations. The Program Manager also maintains positive relationships with community partners and stakeholders and represents Damar in the community.

Here are just a few of the benefits you'll enjoy at Damar:

• Mileage reimbursement
• Receive world-class training of verbal intervention & physical management techniques
• Enjoy the opportunity to work with our vast population and programs/services
• Eligible for the Damar Advantage including discounts at Damar Health Services and Damar Pharmacy
• Comprehensive training in verbal intervention and physical management techniques
• Medical, Dental, and Vision Insurance options
• Up to $3,000 per year in Tuition Assistance
• Save for your retirement with our 401(k) Plan Participation
• Take care of loved ones through our Damar provided Life Insurance and additional voluntary options
• Short-Term and Long-Term Disability Insurance options
• Paid Holidays to spend time with loved ones
• Paid Time Off (PTO) for rest and renewal

Remarkable ways you will be making a difference:

• Attends mandatory staff meetings and other meetings as assigned
• Regularly participates in community meetings and consortiums
• Collaborates with referral partners and other stakeholders
• Represents Damar at community events and conducts outreach to community partners
• Manages program operations to ensure compliance with applicable regulatory, licensing, contractual, and organizational standards
• Monitors and evaluates program performance, service delivery, and outcomes to identify opportunities for operational improvement.
• Oversees the accuracy, completeness, and timely management of program data within the electronic health record (EHR) system
• Manages assigned staff, including establishing performance expectations, providing ongoing coaching and development, and ensuring accountability for assigned responsibilities
• Assigns and monitors work to ensure responsibilities are completed accurately and timely
• Develops, implements, and evaluates program processes and workflows to improve operational efficiency, service delivery, and program outcome
• Conducts employee performance evaluations, addresses performance concerns, and implements corrective action as appropriate in accordance with Damar policies and procedures
• Manages staffing schedules and coverage to support program operations, evaluates staffing needs, and makes recommendations to leadership regarding staffing requirements
• Conducts regular file audits to ensure alignment of billable hours, progress notes, invoices, and other relevant reporting documentation
• Maintains documentation that is accurate and legible
• Establishes andmonitors program performance expectations and operational goals in collaboration with leadership

What you need to be considered:

• High School Diploma or GED required
• Bachelor's degree preferred
• Minimum of 3 years of leadership experience in a social services or related field, including experience overseeing program operations and supervising staff
• Experience with program compliance, documentation auditing, electronic health records, and/or billing-related processes preferred
• Trauma informed care and de-escalation training
• Ability to pass and maintain CPR Certification
• Minimum age of 18 per licensure requirements
• Valid Indiana driver’s license and driving record that meets eligibility requirements of Damar’s insurance carrier (for all positions requiring driving)
• Be clear of any felony convictions, substantiated charges of neglect or other disqualifying criminal convictions
• Successfully complete a pre-employment drug screen and physical
• Favorably meet and maintain Damar’s background screening

Essential Job Functions

The essential functions of this position require the physical ability and mobility needed to perform the job. This includes the ability to stand or sit for prolonged periods; occasionally stoop, bend, kneel, crouch, reach, and twist; lift, carry, push, and/or pull up to 50 lbs.; operate office equipment, including a computer keyboard; travel to other locations using private or commercial transportation; and communicate effectively to exchange information.

The position also requires the ability to recognize and respond appropriately to client behaviors, staff instructions, safety concerns, and emergencies in an environment where individuals may display aggressive, self-injurious, sexually maladaptive, elopement, or other unpredictable behaviors.

Regular and acceptable attendance, excluding approved absences and periods of leave, is also an essential function of the position.

Each essential function must be performed satisfactorily, with or without reasonable accommodation.

Damar is committed to providing an accessible and inclusive experience for all applicants. If you need a reasonable accommodation to access our job opportunities, complete an application, or participate in any part of the recruiting process, please contact Damar Human Resources at [e-mail]. Requesting a reasonable accommodation will not adversely affect your consideration for employment.

Damar Services is an Equal Opportunity Employer. Damar makes equal employment opportunities available to all applicants and employees without regard to race, color, sex, pregnancy, age, religion, national origin, ancestry, disability, including hearing- or vision-related disabilities, citizenship status, military or veteran status, genetic information, sexual orientation, gender identity, or any other category protected by applicable federal, state, or local law.

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