Impact-Driven Center Performance Leader

Fedcap Group; Ellsworth (ME); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Retirement plan

Generous paid time off

Job summary

Fedcap Group seeks a Performance Manager to lead one or two Opportunity Centers in Maine, guiding a team of 6–20 staff to deliver high-energy, accountable services for TANF participants and ASPIRE program beneficiaries.

You will drive data-informed supervision, program growth initiatives, and external partnerships while maintaining compliance and fostering employee growth through coaching and feedback.

Qualifications

• Bachelor's degree in Social Work, Counselling, Psychology, Human Services, Public Administration, Business Administration, or related field.
• Master's degree preferred.
• At least 3 years’ experience in career services, case management, workforce development, or social services—preferably serving low-income or public-benefit populations.
• At least 5 years’ experience supervising and leading teams to achieve performance outcomes.

Responsibilities

• Manage daily operations and performance of one or two Opportunity Centers, leading a team of six to 20 staff.
• Conduct weekly data-informed supervisions and regular performance reviews.
• Collaborate with local leaders and program staff to drive growth and improvement.
• Represent Fedcap at external partnership and networking events.
• Oversee quality assurance by auditing cases monthly for compliance.
• Serve as hiring manager for open positions and coach staff.

Skills

Leadership

Data literacy

Customer service

Communication

Empathy

Education

Bachelor's degree

Master's degree preferred

Tools

ECM/CRM systems

Microsoft Office

Microsoft Teams

SharePoint

Zoom

Job description

Fedcap Group seeks a Performance Manager to lead one or two Opportunity Centers in Maine, guiding a team of 6–20 staff to deliver high-energy, accountable services for TANF participants and ASPIRE program beneficiaries.

You will drive data-informed supervision, program growth initiatives, and external partnerships while maintaining compliance and fostering employee growth through coaching and feedback.