Performance Manager

The Fedcap Group; Lewiston (ME); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Comprehensive benefits package

Generous paid time off

Job summary

The Fedcap Group in Lewiston, Maine is seeking a Performance Manager to lead Opportunity Centers that support individuals receiving TANF. This role includes managing staff, overseeing quality assurance, and collaborating with local leaders.

Ideal candidates will have a Bachelor's degree in a relevant field, at least 3 years of career services experience, and strong interpersonal skills. A comprehensive benefits package and a starting salary of $60,000 are offered.

Qualifications

• At least 3 years’ experience in career services or related field.
• Minimum 5 years' experience supervising teams.
• Exceptional written and verbal communication skills.

Responsibilities

• Manage daily operations of Opportunity Centers.
• Conduct performance reviews and improve staff development.
• Develop solutions and lead initiatives for program growth.

Skills

Interpersonal skills

Customer service mindset

Data literacy

Organizational skills

Technological proficiency

Education

Bachelor's degree in Social Work or related field

Master's degree preferred

Tools

Microsoft Office Suite

Electronic case management systems

Collaboration tools (Zoom, SharePoint)

Job description

Job Description

As Performance Manager with Fedcap Families, you will lead one of our Opportunity Centers supporting individuals receiving Temporary Assistance for Needy Families (TANF) through the ASPIRE program in partnership with the Maine Department of Health and Human Services. As the primary contact for referred families, you will provide individualized career services to help participants prepare for, secure, and sustain employment—laying the groundwork for long-term economic mobility.

Your Responsibilities Will Include

• Manage daily operations and performance of one or two Opportunity Centers, leading a team of six to 20 staff to foster a high-energy, accountable, and growth-focused environment.
• Conduct weekly data-informed supervisions and regular performance reviews to drive continuous improvement and staff development.
• Collaborate with local leaders and program staff to develop solutions and lead initiatives for program growth and improvement.
• Represent Fedcap at external partnership and networking events, building community connections.
• Oversee quality assurance by auditing cases monthly to ensure compliance and readiness.
• Serve as hiring manager for open positions, proactively address performance challenges, and support employee growth through coaching and feedback.

What We’re Looking For

• Bachelor’s degree in Social Work, Counselling, Psychology, Human Services, Public Administration, Business Administration, or a related field. Master’s degree preferred.
• At least 3 years’ experience in career services, case management, workforce development, or social services—preferably serving low‑income, TANF, or other public‑benefit populations.
• At least 5 years’ experience supervising and leading teams to achieve performance outcomes, ideally in career services, case management, workforce development, or social services.
• Exceptional interpersonal and relationship‑building skills grounded in empathy, cultural humility, and a belief in the capacity of people.
• Proven strong customer service mindset, with the ability to anticipate employer, funder, participant and team needs, respond quickly, and sustain trust‑based relationships.
• Exceptional written and verbal communication skills, with the ability to convey value, manage stakeholder expectations, and influence without formal authority.
• Strong data literacy, including experience managing dashboards, KPIs, and performance reports to guide strategic decision‑making.
• Excellent organizational and time management abilities, with skill in prioritizing and tracking multiple cases in a fast‑paced, data‑driven environment.
• Technologically proficient and adaptable, with experience documenting services and outcomes in electronic case management systems and strong proficiency in Microsoft Office Suite, Microsoft Teams, and collaboration tools such as Zoom and SharePoint.

Compensation & Benefits

• Minimum starting salary $60,000, depending on experience.
• Comprehensive benefits package including health, dental, vision, retirement, and generous paid time off.

Who We Are

Fedcap Families helps Maine families achieve long‑term economic well‑being through access to employment, training, education, and community resources. Our services include case management, work readiness, vocational and employer‑based training, job placement, and post‑placement support. We operate statewide through 16 locations with 185 dedicated team members.

The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity.

Website: https://fedcapinc.org/