Impact Case Manager: Elevate Careers in NYC Food Program

Valid8 Financial, Inc.; New York (NY); On-site; USD 64,000 - 67,000; Full time

Benefits offered by this job

Health insurance

401K contributions

Paid time off

Job summary

Hot Bread Kitchen is seeking a hardworking Case Manager to provide direct support to Front of House and Culinary Fundamentals participants in NYC. You will assess strengths and connect participants to resources, while maintaining confidential records in Salesforce and collaborating with instructors.

The role emphasizes engagement, professional readiness coaching, and coordination with a network of partners. In-person work at Chelsea Market with hybrid options when programming is not in session.

Qualifications

• Bachelor degree in Social Work, Psychology, Human Services or related field required.
• Direct service experience or 2–5 years experience in case management.
• Experience working with diverse populations.
• Some facilitation experience, preferably for teaching soft skills or professional readiness.
• Computer proficiency in Salesforce, Microsoft Office Suite, and Google Workspace Suite.
• Ability to think creatively, collaborate with others, and have a sense of humor.
• Familiarity with navigating NYC’s support systems (housing, childcare, mental health, benefits).

Responsibilities

• Provide direct support services to program participants.
• Assess member strengths and needs; connect to resources.
• Maintain confidential member records (Salesforce).
• Collaborate with training team; support curriculum delivery.
• Identify and develop referral partnerships to address member needs.
• Facilitate workshops on professional readiness and goal setting.
• Participate in case conferences and program meetings.
• Support outreach efforts and respond to urgent needs.

Skills

Direct service experience

Diverse populations

Facilitation experience

Problem solving

Team collaboration

Motivational interviewing

Education

Bachelor degree in Social Work, Psychology, Human Services or related field

Tools

Salesforce

Microsoft Office

Google Workspace

Job description

Hot Bread Kitchen is seeking a hardworking Case Manager to provide direct support to Front of House and Culinary Fundamentals participants in NYC. You will assess strengths and connect participants to resources, while maintaining confidential records in Salesforce and collaborating with instructors.

The role emphasizes engagement, professional readiness coaching, and coordination with a network of partners. In-person work at Chelsea Market with hybrid options when programming is not in session.