Community Case Manager

BronxWorks; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

BronxWorks is seeking a dedicated case manager to support individuals and families at multiple NYC sites, focusing on intake, assessment, service plan development, and referrals. You will collaborate with social service, mental health, medical, employment, and educational partners to coordinate comprehensive support.

The role requires strong communication, organization, and proficiency in MS Office. Travel within NYC boroughs for home visits may be required, with a commitment to equity and

Qualifications

• High School Diploma with case management experience or a Bachelor's degree preferred.
• Family Development Credential (FDC) is required to obtain within first year of hire.
• Crisis prevention and mental health first aid training is required within first 6 months.
• Strong oral and written communication, time management and organizational skills are necessary.
• Proficiency in Microsoft Office suite and other standard business technology is required.

Responsibilities

• Provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries and follow-up
• Manage a case load
• Monitor and document client progress toward service plan goals
• Document all interactions with, or on behalf of, clients
• Maintain familiarity with program resources available on- and off-site
• Coordinate client services with other social service, mental health, medical, employment, educational, child care and other providers
• Conduct regular case conferences with clients and service providers as required
• Complete program reports on a monthly basis, or more frequently as required
• Act as program contact person for inquiries concerning clients
• Provide collaboration and support with securing benefits
• Report to, and meet with, supervisor on a monthly basis
• Conduct home visits and other field work, as required
• Perform additional administrative duties as assigned
• Assist with community events as needed and serve as a liaison with community vendors

Skills

Case management

Communication

Microsoft Office

Education

High School Diploma or Bachelor's degree

Family Development Credential (FDC) required within year

Job description

BronxWorks is seeking a dedicated case manager to support individuals and families at multiple NYC sites, focusing on intake, assessment, service plan development, and referrals. You will collaborate with social service, mental health, medical, employment, and educational partners to coordinate comprehensive support.

The role requires strong communication, organization, and proficiency in MS Office. Travel within NYC boroughs for home visits may be required, with a commitment to equity and