Impactful Culinary Programs Case Manager

Valid8 Financial, Inc.; New York (NY); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Paid prenatal leave

Sick leave

Short-term disability

Job summary

Hot Bread Kitchen is seeking a highly motivated temporary full-time Case Manager to provide direct support to Front of House and Culinary Fundamentals participants in NYC. The role reports to the Manager of Member Engagement and emphasizes assessing needs, connecting members to resources, and facilitating soft-skill development.

The position requires a bachelor’s degree in a related field and 2–5 years of case management experience, with proficiency in Salesforce, Microsoft Office, and Google

Qualifications

• Bachelor degree in Social Work, Psychology, Human Services or related field.
• Direct service experience or 2-5 years in case management.
• Experience with diverse populations.
• Facilitation experience for soft skills or professional readiness.
• Computer proficiency in Salesforce, Microsoft Office, and Google Workspace.

Responsibilities

• Helping facilitate member alumni services and/or events.
• Following up with participants after program completion to assess outcomes and provide continued support when appropriate.
• Monitoring the impact of member engagement activities and addressing program needs.
• Participating in case conferences, team meetings, supervision, and professional development.
• Helping to identify and develop new referral partnerships to address member needs.
• Teaching professional readiness to members enrolled in career programs. Facilitating workshops or group sessions on relevant topics, such as goal-setting, resource navigation, and workplace readiness.
• Support Front of House and Culinary instructor, playing an active role and presence in classroom management and kitchen observations.
• Advocating for members’ needs whenever necessary.
• Using motivational interviewing techniques as appropriate to help guide participants to goal achievement.
• Maintaining accurate, confidential and up to date member records such as individualized service plans and service notes in Salesforce; updating progress notes consistently and in real time. Tracking participation, outcomes, referrals, and follow-up activities in the organization’s database.
• Supporting community outreach efforts as needed.
• Identifying and responding to urgent needs, crises, or safety concerns in accordance with organizational protocols.

Skills

Empathy

Communication

Team collaboration

Problem solving

Education

Bachelor degree in Social Work, Psychology, Human Services or related field

Tools

Salesforce

Microsoft Office

Google Workspace

Job description

Hot Bread Kitchen is seeking a highly motivated temporary full-time Case Manager to provide direct support to Front of House and Culinary Fundamentals participants in NYC. The role reports to the Manager of Member Engagement and emphasizes assessing needs, connecting members to resources, and facilitating soft-skill development.

The position requires a bachelor’s degree in a related field and 2–5 years of case management experience, with proficiency in Salesforce, Microsoft Office, and Google