Case Manager

Valid8 Financial, Inc.; New York (NY); On-site; USD 64,000 - 67,000; Full time

Benefits offered by this job

Health insurance

401K contributions

Paid time off

Job summary

Hot Bread Kitchen is seeking a hardworking Case Manager to provide direct support to Front of House and Culinary Fundamentals participants in NYC. You will assess strengths and connect participants to resources, while maintaining confidential records in Salesforce and collaborating with instructors.

The role emphasizes engagement, professional readiness coaching, and coordination with a network of partners. In-person work at Chelsea Market with hybrid options when programming is not in session.

Qualifications

• Bachelor degree in Social Work, Psychology, Human Services or related field required.
• Direct service experience or 2–5 years experience in case management.
• Experience working with diverse populations.
• Some facilitation experience, preferably for teaching soft skills or professional readiness.
• Computer proficiency in Salesforce, Microsoft Office Suite, and Google Workspace Suite.
• Ability to think creatively, collaborate with others, and have a sense of humor.
• Familiarity with navigating NYC’s support systems (housing, childcare, mental health, benefits).

Responsibilities

• Provide direct support services to program participants.
• Assess member strengths and needs; connect to resources.
• Maintain confidential member records (Salesforce).
• Collaborate with training team; support curriculum delivery.
• Identify and develop referral partnerships to address member needs.
• Facilitate workshops on professional readiness and goal setting.
• Participate in case conferences and program meetings.
• Support outreach efforts and respond to urgent needs.

Skills

Direct service experience

Diverse populations

Facilitation experience

Problem solving

Team collaboration

Motivational interviewing

Education

Bachelor degree in Social Work, Psychology, Human Services or related field

Tools

Salesforce

Microsoft Office

Google Workspace

Job description

Since 2008, Hot Bread Kitchen has empowered New Yorkers who face barriers to economic opportunities through transformative careers in New York City’s food industry. We offer small business development programs, culinary skills training, and job placement, bolstered by individualized wraparound supportive services. Our small business program, HBK Incubates, supports entrepreneurs as they transform their food businesses into sustainable income sources. Culinary Fundamentals, our award-winning culinary training program provides access to high-quality jobs for those starting their careers in the food industry. Our upskilling programs enable incumbent workers to gain further skills leading to higher wages and career advancement. We work diligently alongside our network of over 200 food employer partners and more than 250 nonprofit and government partners to ensure our graduates are set up for success both at home and in their careers.

THE OPPORTUNITY

Hot Bread Kitchen is seeking a highly motivated and resourceful Case Manager. This position will primarily provide direct support services to Front of House and Culinary Fundamentals Program participants . This position may be requested to provide coverage and support for other programs as needed. The ideal candidate will have working knowledge of social work based practices and passion for client-facing work. This position will serve as a critical member of the program delivery team, assessing member strengths, needs, and connecting them to resources and tools in order to meaningfully participate in the Front of House and Culinary Fundamentals Programs. The Case Manager will work collaboratively and creatively with the training team and reports directly to the Manager of Member Engagement.

GENERAL RESPONSIBILITIES

Helping facilitate member alumni services and/or events.

Following up with participants after program completion to assess outcomes and provide continued support when appropriate.

Monitoring the impact of member engagement activities and addressing program needs.

Participating in case conferences, team meetings, supervision, and professional development.

Helping to identify and develop new referral partnerships to address member needs.

Teaching professional readiness to members enrolled in career programs. Facilitating workshops or group sessions on relevant topics, such as goal-setting, resource navigation, and workplace readiness.

Support Front of House and Culinary instructor, playing an active role and presence in classroom management and kitchen observations.

Advocating for members’ needs whenever necessary.

Using motivational interviewing techniques as appropriate to help guide participants to goal achievement.

Maintaining accurate, confidential and up to date member records such as individualized service plans and service notes in Salesforce; updating progress notes consistently and in real time. Tracking participation, outcomes, referrals, and follow-up activities in the organization’s database.

Supporting community outreach efforts as needed.

Identifying and responding to urgent needs, crises, or safety concerns in accordance with organizational protocols.

QUALIFICATIONS

Strong passion for Hot Bread Kitchen’s mission.

Bachelor degree in Social Work, Psychology, Human Services or related field required.

Direct service experience or 2-5 years experience in case management.

Experience in working with and supporting diverse populations.

Some facilitation experience, preferably for teaching soft skills or professional readiness.

Computer proficiency in Salesforce, Microsoft Office Suite, and Google Workspace Suite.

Ability to think and problem solve creatively, collaborate with others often, and sense of humor!

Familiarity with navigating NYC’s support systems (affordable housing, childcare, mental health, public benefits, etc.).

COMPETENCIES

Interpersonal relations - Exhibits respect and understanding of others to maintain professional relationships. Ensures trust and respect. Recognizes and owns the personal impact of their words and actions.

Adaptable - Flexible and has the ability to change when an original strategy is not working, applies knowledge to new circumstances. Demonstrates eagerness to learn new knowledge and skills. Exhibits the willingness to think differently to initiate ideas towards improving processes, procedures, quality and productivity.

Detail oriented - Verifies important details, ensures there are no surprises or gaps in needed information, has the ability to think a few steps ahead to answer potential questions about the data or project. Aims to leave things better than you found them. Checks work with others, plans time to review for errors and probes one’s own thinking. Addresses errors quickly and learns from them. Looks for ways to prevent similar errors.

Multitasking - Has the ability to successfully juggle multiple projects and priorities while maintaining the ability to deliver on time, or develop and communicate new timelines

Problem solving - Exhibits resourcefulness and asks for support from peers or their supervisor. Anticipates problems, develops solutions, and course-corrects when needed. Takes advantage of unexpected opportunities and addresses obstacles. Looks for the root of both simple and complex problems, in order to seek solutions. Approaches work with a spirit of “yes” and adapts as things change.

OUR VALUES

We are driven by a feeling of commitment to support our members, teammates, and partners as best as we can. Our culture of equity comes from the many cooks in our kitchen and the diversity of perspectives we each bring. We believe that respect goes a long way in making people feel welcome, accepted, and celebrated. We seek out opportunities for connection and become a stronger team by being in community and prioritizing candor over consensus. The pace of our work and velocity of change can be quick; our entrepreneurialism helps us take optimistic risks and pursue inventive solutions.

LOCATION AND HOURS

This position requires in-person presence 5 days a week at our facility in Chelsea Market and at our Outpost locations throughout NYC. There is flexibility for hybrid work when programming is not in session. Work hours are 8:00-4:00pm.

COMPENSATION

This is a full-time position. The salary range begins at $64,000 - $66,600, and is commensurate with experience. This is a non exempt position, eligible for overtime pay. Work hours are tracked and approved overtime is paid accordingly. Hot Bread Kitchen’s comprehensive benefits package includes health/vision/dental insurance (eligible from day one), 401K contributions, paid office closure days (including holidays and staff appreciation days, and a one-week holiday break at the end of the year), flexible and generous vacation and sick time, paid parental leave, and a sabbatical program (after 5 years of service). Our organizational culture is inclusive, entrepreneurial, flexible, and civically minded (learn more about our culture on hotbreadkitchen.org/careers ).

Hot Bread Kitchen is an Equal Opportunity Employer. It does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [e-mail] to request such an accommodation.