Community Case Manager - Benefits & Housing Support

BronxWorks; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

BronxWorks is seeking a case management professional to support families across Bronx programs including health, housing and social services. You will assist with intake, service planning, referrals, advocacy and follow-up, managing a caseload and documenting progress.

The role requires a relevant degree or experience, familiarity with HRA systems, and strong communication and organizational skills. Travel is possible within NYC boroughs for home visits and field work.

Qualifications

• Bachelor’s degree with case management experience or High School Diploma with 2 years of case management experience.
• Experience using Access HRA and securing HRA entitlements and benefits preferred.
• Mental health background preferred.
• Bilingual preferred.
• Crisis prevention and mental health first aid training within first 6 month.
• Strong oral and written communication, time management and organizational skills are necessary.
• Proficiency in Microsoft Office suite and other standard business technology is required.

Responsibilities

• Assist with the outreach and engagement of community members in the E Robert Moore and Courtlandt PACT-RAD development.
• Provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries and follow-up.
• Manage a case load.
• Monitor and document client progress toward service plan goals.
• Document all interactions with, or on behalf of, clients.
• Maintain familiarity with program resources available on- and off-site.
• Coordinate client services with other social service, mental health, medical, employment, educational, childcare and other providers.
• Complete program reports on a monthly basis, or more frequently as required.
• Act as program contact person for inquiries concerning clients.
• Provide collaboration and support with securing benefits, especially as it relates to access to benefits services and eviction prevention efforts.
• Report to, and meet with, supervisor on a monthly basis.
• Conduct home visits and other field work, as required.
• Coordinate and facilitate monthly activities that fit the needs of the PACT-RAD community.
• Perform additional administrative duties as assigned.
• Assist with community events as needed and serve as a liaison with community vendors.

Skills

Case management

Oral and written communication

Time management

Organizational skills

Microsoft Office

Bilingual

Mental health first aid

Education

Bachelor's degree

High School Diploma + 2 years CM

Tools

Access HRA

Job description

BronxWorks is seeking a case management professional to support families across Bronx programs including health, housing and social services. You will assist with intake, service planning, referrals, advocacy and follow-up, managing a caseload and documenting progress.

The role requires a relevant degree or experience, familiarity with HRA systems, and strong communication and organizational skills. Travel is possible within NYC boroughs for home visits and field work.