Immigration Services Assistant (Office Automation)

U.S.-Citizenship-and-Immigration-Services; Seattle (WA); On-site; USD 55,000 - 75,000; Full time

Job summary

USCIS in Seattle is seeking an Immigration Services Assistant (Office Automation) to support the Adjudication Services Process by assisting Immigration Services Officers, managing files, databases and correspondence, performing security checks, researching data, and preparing reports.

The position requires careful attention to detail, ability to respond to inquiries, maintain records, and deliver timely customer service.

Qualifications

• GS-05: Office automation duties editing and reformatting correspondence and reports.
• GS-06: Processing applications, screening documents for validity.
• GS-07: Managing data and reporting, supporting adjudicative decisions.
• GS-08: Mentorship in records management and customer service.
• GS-09: Overseeing workload distribution and records management.

Responsibilities

• Performing office automation duties using word processing to edit and reformat correspondence and reports.
• Creating and maintaining spreadsheets and databases.
• Responding to inquiries by phone and/or in writing.
• Reviewing work products for accuracy and completeness.
• Reviewing applications or files for validity of documentation.
• Answering routine questions and providing assistance on applications.
• Maintaining subject matter files, technical instructions, and operating procedures.
• Managing data and files to retrieve and prepare reports.
• Collaborating and supporting adjudicative/decision making process.
• Communicating technical information to internal and external contacts.
• Analyzing and verifying cases with expedited processing.

Education

4 years above high school substitute for experience

Accredited college or university education

Job description

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud.

As an Immigration Services Assistant (Office Automation), you will support the Adjudication Services Process by assisting Immigration Services Officers, manage files, databases, and correspondence; provide security checks; research and analyze data; prepare reports and provide direct service to customers. The qualifications for this position must be met by 11:59 PM (Eastern Time) on 10/19/2026. Time in Grade does not apply to Delegated Examining Announcements, any reference to Time in Grade in the questionnaire will not apply to the rating and ranking of applicants.

GS-05:

• Performing office automation duties using word processing to edit and reformat correspondence and reports;
• Creating and maintaining spreadsheets and databases;
• Responding to inquiries by phone and/or in writing;
• Reviewing work products for accuracy and completeness.

OR

• You may substitute successful completion of 4 years above high school for the experience required at the GS-05 grade level. This education must have been obtained from an accredited college or university. One year of full-time undergraduate study is defined as 30 semester or 45 quarter hours.

GS-06:

• Performing office automation duties requiring different methods/approaches for a variety of assignments;
• Reviewing and screening applications or files to ensure validity of documentation submitted;
• Answering routine questions and providing assistance on applications;
• Maintaining subject matter files, technical instructions, and/or operating procedures.

GS-07:

• Managing data and files in various software applications to retrieve and prepare reports;
• Collaborating and/or supporting in the adjudicative/decision making process;
• Communicating technical information concerning applications with internal and external contacts;
• Analyzing and verifying cases where expedited processing is requested.

GS-08:

• Reviewing documents to ensure consistency and validity of submitted data.
• Delivering guidance, training, and/or mentorship to various work units or groups on records management and/or immigration application processing.
• Providing customer service to include researching inquiries received by customers in order to provide accurate and timely responses to resolve issues and/or concerns.
• Managing appointments in a electronic scheduling system.
• Ensuring official records are maintained and compliant with records management system (to include existing policy, guidance, and laws).

GS-09:

• Overseeing workload distribution to include reviewing and maintaining quality control over final work products.
• Serving as a liaison by providing immigration records management support and answering case inquiries.
• Managing file room, mail room, and/or appointment scheduling operations to monitor movement of records and case processing.
• Creating, maintaining, and reconciling physical and electronic records.
• Providing direct instructions and/or additional information needed in regards to applications and/or petitions.

Please read the following important information to ensure you submit everything we need to consider your application:

It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 10/19/2026. You must upload your resume under the "Resume" category. Resumes submitted under the "Other Documents" category will not be considered. Your most recently submitted resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages. To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point. Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions.

Please ensure EACH work history includes ALL of the following information:

• Job Title (include series and grade if Federal Job)
• Duties (be specific in describing your duties)
• Employer's name and address
• Supervisor name and phone number
• Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008)
• Start and end dates for each grade/pay level if you've held a federal position.
• Full-time or part-time status (include hours worked per week)
• Salary

Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.

Note:

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

Federal Experience:

If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position.