Immigration Services Assistant (Office Automation)

U.S.-Citizenship-and-Immigration-Services; Philadelphia (Philadelphia County); On-site; USD 42,000 - 62,000; Full time

Job summary

U.S. Citizenship and Immigration Services seeks an Immigration Services Assistant (Office Automation) to support the Adjudication Services Process by assisting Immigration Services Officers, managing files, databases, and correspondence; providing security checks; researching and analyzing data; preparing reports and delivering direct service to customers.

The role includes advancing through GS-05, GS-06, and GS-07 levels by demonstrating specialized experience and carrying out the listed

Qualifications

• One year of specialized experience equivalent to GS-04.
• Experience in office automation and editing/reformatting reports.
• Experience creating and maintaining spreadsheets and databases.
• Ability to answer inquiries by phone or in writing and review work for accuracy.

Responsibilities

• Assist Immigration Services Officers and manage files and correspondence.
• Support data research and prepare reports.
• Conduct security checks and provide customer service.
• Research and analyze data to support adjudication processes.

Skills

Office automation

Word processing

Spreadsheets

Databases

Phone inquiries

Written communication

Education

4 years above high school (college/university) substitute

High school diploma or equivalent

Tools

Word

Excel

Database software

Job description

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud.

As an Immigration Services Assistant (Office Automation), you will support the Adjudication Services Process by assisting Immigration Services Officers, manage files, databases, and correspondence; provide security checks; research and analyze data; prepare reports and provide direct service to customers.

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 10/13/2026.

Time in Grade does not apply to Delegated Examining Announcements, any reference to Time in Grade in the questionnaire will not apply to the rating and ranking of applicants.

GS-05:

You qualify at the GS-05 level if you possess one (1) year of specialized experience, equivalent to at least the GS-04 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the majority of the following duties:

• Performing office automation duties using word processing to edit and reformat correspondence and reports;
• Creating and maintaining spreadsheets and databases;
• Responding to inquiries by phone and/or in writing;
• Reviewing work products for accuracy and completeness. OR
• You may substitute successful completion of 4 years above high school for the experience required at the GS-05 grade level. This education must have been obtained from an accredited college or university. One year of full-time undergraduate study is defined as 30 semester or 45 quarter hours.

GS-06:

You qualify at the GS-06 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-05 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the majority of the following duties:

• Performing office automation duties requiring different methods/approaches for a variety of assignments;
• Reviewing and screening applications or files to ensure validity of documentation submitted;
• Answering routine questions and providing assistance on applications;
• Maintaining subject matter files, technical instructions, and/or operating procedures.

GS-07:

You qualify at the GS-07 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-06 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the majority of the following duties:

• Managing data and files in various software applications to retrieve and prepare reports;
• Collaborating and/or supporting in the adjudicative/decision making process;
• Communicating technical information concerning applications with internal and external contacts;
• Analyzing and verifying cases where expedited processing is requested.