Immigration Services Assistant (Office Automation)

Citizenship and Immigration Services; Seattle (WA); Sur place; USD 42 000 - 70 000; Plein temps

Résumé du poste

Citizenship and Immigration Services is seeking an Immigration Services Assistant (Office Automation) to support the Adjudication Services Process. You will assist Immigration Services Officers, manage files, databases, and correspondence, and perform security checks while researching data and preparing reports.

Direct customer service is a key part of the role. The position spans GS-05 to GS-09 levels with duties including handling inquiries, maintaining records, and facilitating efficient case

Qualifications

• Experience with office automation duties using word processing and spreadsheets.
• Ability to review documents for accuracy and completeness.
• Strong customer service and data entry skills.

Responsabilités

• Assist Immigration Services Officers and support the Adjudication Services Process.
• Manage files, databases, and correspondence; provide security checks; research and analyze data; prepare reports.
• Provide direct service to customers and respond to inquiries by phone or writing.

Description du poste

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As an Immigration Services Assistant (Office Automation), you will support the Adjudication Services Process by assisting Immigration Services Officers, manage files, databases, and correspondence; provide security checks; research and analyze data; prepare reports and provide direct service to customers.

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 10/19/2026. Time in Grade does not apply to Delegated Examining Announcements, any reference to Time in Grade in the questionnaire will not apply to the rating and ranking of applicants.

GS-05:

• Performing office automation duties using word processing to edit and reformat correspondence and reports;
• Creating and maintaining spreadsheets and databases;
• Responding to inquiries by phone and/or in writing;
• Reviewing work products for accuracy and completeness.

You may substitute successful completion of 4 years above high school for the experience required at the GS-05 grade level. This education must have been obtained from an accredited college or university. One year of full-time undergraduate study is defined as 30 semester or 45 quarter hours.

GS-06:

• Performing office automation duties requiring different methods/approaches for a variety of assignments;
• Reviewing and screening applications or files to ensure validity of documentation submitted;
• Answering routine questions and providing assistance on applications;
• Maintaining subject matter files, technical instructions, and/or operating procedures.

GS-07:

• Managing data and files in various software applications to retrieve and prepare reports;
• Collaborating and/or supporting in the adjudicative/decision making process;
• Communicating technical information concerning applications with internal and external contacts;
• Analyzing and verifying cases where expedited processing is requested.

GS-08:

• Reviewing documents to ensure consistency and validity of submitted data.
• Delivering guidance, training, and/or mentorship to various work units or groups on records management and/or immigration application processing.
• Providing customer service to include researching inquiries received by customers in order to provide accurate and timely responses to resolve issues and/or concerns.
• Managing appointments in a electronic scheduling system.
• Ensuring official records are maintained and compliant with records management system (to include existing policy, guidance, and laws).

GS-09:

• Overseeing workload distribution to include reviewing and maintaining quality control over final work products.
• Serving as a liaison by providing immigration records management support and answering case inquiries.
• Managing file room, mail room, and/or appointment scheduling operations to monitor movement of records and case processing.
• Creating, maintaining, and reconciling physical and electronic records.
• Providing direct instructions and/or additional information needed in regards to applications and/or petitions.