Supervisory Immigration Services Assistant (SISA)

Citizenship and Immigration Services; Seattle (WA); On-site; USD 70,000 - 90,000; Full time

Job summary

Citizenship and Immigration Services in Seattle seeks a Supervisory Immigration Services Assistant (SISA) to provide technical and administrative support to a staff, ensuring compliance with USCIS procedures and regulations.

You qualify with one year of specialized experience at the GS-09 level or higher, involving file management, data processing, and timely reporting within a federal context.

Qualifications

• One year of specialized experience equivalent to GS-09 in the federal government.
• Experience should align with the duties of immigration records, file management, data processing, and time-sensitive case tracking.

Responsibilities

• Handling sensitive and/or personally identifiable information for office file movements.
• Maintaining data in management systems for filing, case resolution, scheduling, data processing or workflow management.
• Preparing reports or updating documents for information sharing within a team or office.
• Securely processing incoming and outgoing mail.

Job description

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As an Supervisory Immigration Services Assistant (SISA), you will provide technical and administrative support to subordinate staff to ensure compliance with USCIS procedures, policies and regulations.

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 10/23/2026. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 10/23/2026.

GS-10

You qualify at the GS-10 level if you possess one (1) year of specialized experience, equivalent to at least the GS-09 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the majority of the following duties:

• Handling sensitive and/or personally identifiable information for office file movements.
• Maintaining data information in management systems functioning in the areas of either file management, case resolution, appointment scheduling, data processing or workflow management to support processing and/or tracking time sensitive case files.
• Preparing reports or updating documents for information sharing within a team or office.
• Securely processing incoming and outgoing mail.

GS-11

You qualify at the GS-11 level if you possess one (1) year of specialized experience, equivalent to at least the GS-10 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the majority of the following duties:

• Resolving clerical support issues in the areas of immigration records or adjudication processing by investigating data for correction in immigration management systems.
• Applying knowledge of Agency polices and/or standards to make decisions for a clerical support team

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service.