Frontline Immigration Services Specialist

U.S.-Citizenship-and-Immigration-Services; Philadelphia (Philadelphia County); On-site; USD 42,000 - 62,000; Full time

Job summary

U.S. Citizenship and Immigration Services seeks an Immigration Services Assistant (Office Automation) to support the Adjudication Services Process by assisting Immigration Services Officers, managing files, databases, and correspondence; providing security checks; researching and analyzing data; preparing reports and delivering direct service to customers.

The role includes advancing through GS-05, GS-06, and GS-07 levels by demonstrating specialized experience and carrying out the listed

Qualifications

• One year of specialized experience equivalent to GS-04.
• Experience in office automation and editing/reformatting reports.
• Experience creating and maintaining spreadsheets and databases.
• Ability to answer inquiries by phone or in writing and review work for accuracy.

Responsibilities

• Assist Immigration Services Officers and manage files and correspondence.
• Support data research and prepare reports.
• Conduct security checks and provide customer service.
• Research and analyze data to support adjudication processes.

Skills

Office automation

Word processing

Spreadsheets

Databases

Phone inquiries

Written communication

Education

4 years above high school (college/university) substitute

High school diploma or equivalent

Tools

Word

Excel

Database software

Job description

U.S. Citizenship and Immigration Services seeks an Immigration Services Assistant (Office Automation) to support the Adjudication Services Process by assisting Immigration Services Officers, managing files, databases, and correspondence; providing security checks; researching and analyzing data; preparing reports and delivering direct service to customers.

The role includes advancing through GS-05, GS-06, and GS-07 levels by demonstrating specialized experience and carrying out the listed