Immigration Program Manager — ISAP Operations

The GEO Group Australia Pty Ltd.; Pearl (MS); On-site; USD 70,000 - 110,000; Full time

Job summary

BI Incorporated’s ISAP program seeks a proficient Program Manager to oversee office operations, staff, and contractual obligations in the immigration supervision framework.

You will coordinate with DHS/ICE and community organizations while ensuring timely reports and effective service delivery. The role requires leadership, strategic planning, and a focus on compliance and participant well-being.

Qualifications

• Bachelor’s degree in Sociology, Psychology, Social Work, Criminal Justice or related field required.
• Master’s Degree preferred.
• Two (2) years of case management experience in an Alternatives to Detention immigration program is required.
• Two (2) years supervisory experience in a similar position is preferred.
• At least two (2) years of experience working with multi-cultural clients.
• Bi-lingual Spanish preferred.
• United States citizenship required.
• Must live in the United States 3 of the last 5 years (military service and study abroad accepted).
• Basic computer skills.
• Some Travel required.

Responsibilities

• Responsible for operational and financial oversight of an Intensive Supervision Appearance Program (ISAP) office in compliance with contractual obligations.
• Maintains frequent and timely communication with DHS/ICE representatives and with community-based organizations.
• Manages and directs all activity in planning, development, implementation, monitoring, and supervision of ISAP programs, services and employees.
• Manages all employees assigned to an ISAP office, including hiring, training, directing work, and performance appraisals.
• Develops and implements strategies to achieve operational and financial objectives.
• Serves as the local point of contact with DHS/ICE and maintains liaison with officials, reporting emergencies or contingencies.
• Maintains routine communications with staff and community contacts regarding service plans and schedules.
• Establishes and maintains communication with community-based organizations to ensure support for ISAP.
• Implements security plans and ensures confidentiality of participant records.
• Performs other duties as assigned.

Skills

Interpersonal communication

Oral communication

Written communication

Multicultural interaction

Problem solving

Attention to detail

Planning and organizing

Ability to work under stress

Education

Bachelor’s degree in related field

Master’s degree preferred

Tools

Basic computer skills

Valid Driver’s License

Job description

BI Incorporated’s ISAP program seeks a proficient Program Manager to oversee office operations, staff, and contractual obligations in the immigration supervision framework.

You will coordinate with DHS/ICE and community organizations while ensuring timely reports and effective service delivery. The role requires leadership, strategic planning, and a focus on compliance and participant well-being.