Operations Associate Attorney

Lisinski Law Firm, LLC; United States; Remote; USD 80,000 - 90,000; Full time

Benefits offered by this job

401k Match

Health Savings Account

Flexible Spending Account

Dependent Care FSA

Basic Life Insurance

Voluntary Life & AD&D

Disability Insurance

Hospital Indemnity Insurance

Employee Assistance Program

Paid Time Off

Job summary

Lisinski Law Firm is seeking an Operations Associate to support the Legal Operations Department, bridging the gap between attorneys and operations. You will triage client inquiries, maintain legal resources, and ensure policy consistency across teams, serving as a SME for operational projects. The ideal candidate has a J.D.

degree, is admitted to a state bar, and possesses immigration experience. Growth opportunities exist with strong performance, including training coordination and policy

Qualifications

• J.D. degree from ABA-approved law school and active bar membership in good standing.
• Prior immigration experience required.
• 3–6 years of immigration experience.
• Experience using a case management software system preferred.
• Proficient with MS Word, MS Excel, Outlook, and document management tools.

Responsibilities

• Handle client escalations independently and elevate questions to legal leadership.
• Escalate firm risk and policy questions to legal leadership for review.
• Maintain scripts, FAQs, and client communication processes; ensure accuracy.
• Surface contract issues and route sensitive client escalations appropriately.
• Collaborate with Staff Attorneys to keep up-to-date legal guidance and document changes to USCIS policy in workflows.
• Meet targets while supporting firm-wide operational priorities.
• Coordinate legal training and ensure consistent application of new guidance.
• Perform legal research on immigration law topics.
• Serve as Legal SME for projects and process-mapping within teams.
• Support process documentation and continuous improvement initiatives.

Skills

Legal research

Communication skills

Team collaboration

Attention to detail

Education

J.D. degree from ABA-approved law school

Tools

Case management software

Job description

Since 2020, Lisinski Law Firm has served as a dedicated humanitarian immigration practice committed to providing meaningful support to individuals and families seeking safety, stability, and a path forward. We frequently stand with clients who have been turned away elsewhere, offering both advocacy and care. Joining our Firm means becoming part of a team devoted to keeping families together and “Changing as Many Lives as Possible.”

About the Role

The Operations Associate supports the Legal Operations Department by facilitating communication between operations and legal teams, handling client escalations, coordinating legal training, and ensuring legal consistency across teams. This role serves as the link between attorneys and operations, maintaining scripts and legal resources, triage client inquiries, and ensuring firm policies and USCIS guidance are consistently applied. The Operations Associate also serves as a legal subject matter expert (SME) for projects within the operations area they support.

The ideal candidate will have prior experience in immigration law, be goal-oriented, able to follow detailed instructions, and motivated to help our clients obtain documents and stay united with their families. There is an opportunity for career growth and additional responsibilities with strong performance.

Your Key Contributions

• Handle client escalations independently and elevate questions to legal leadership following Standard Operations Procedures and when firm risk is identified.
• Escalate firm risk and policy-related questions to legal leadership for review and resolution.
• Ensure scripts, FAQs, and client communication process are documented, current and accurate.
• Surface refund or contract issues to the appropriate owners and route sensitive client escalations appropriately.
• Partner with Staff Attorneys to maintain up-to-date legal guidance. Capture and document changes to USCIS policy and firm standards within workflows, training materials, and knowledge bases.
• Meet established goals while supporting firmwide operational priorities.
• Coordinate legal training. Reinforce existing training, refreshers, and ensure consistent application of new guidance across operational teams.
• Perform legal research on immigration law topic.
• Serve as the Legal SME for operational projects, supporting process mapping, policy alignment, and implementation within assigned teams.
• Support process documentation and continuous improvement projects within the department.

What Makes You a Great Fit

• The candidate should have a J.D. degree from an ABA-approved law school and be an active member in good standing of a state bar.
• Prior immigration experience required.
• 3-6 years of immigration experience
• Experience using a case management software system preferred
• Support mission of helping people currently living in America obtain their documents and stay together with their family
• Computer skills (Typing - MS Word and MS Excel, Document Management-DropBox, Email - MS Outlook)

Work Schedule

• Monday to Friday 8:00 am to 5:00 pm PST / MST

Compensation

The expected salary for this role is $80.000 - $90.000 though the final offer will reflect several factors such as your experience, skills, and the role's location and may be outside of this range. Candidates should expect offers that reflect their individual qualifications, experience, and location. The salary provided is directional, and actual compensation may vary.

How You'll Benefit

Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs ofour employees and their families. We recognize the importance of health and well-beingand are committed to fostering an environment where every team member can feel and perform attheir bes t.

• 401k Match
• Options for Health Savings Account orFlexible Spending Account
• Dependent Care FSA
• Basic Life Insurance
• Voluntary Life & AD&D
• Disability Insurance
• Hospital Indemnity Insurance
• Employee Assistance Program
• Paid Time Off

Our Firm

At Lisinski Law Firm , the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve.

Our Values

At Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high-quality service to support families with excellence and care.

The pay range for this role is:

80,000 - 90,000 USD per year (Remote (United States))