Immigration Case Processing Supervisor

Bering Straits Native Corporation (BSNC); El Paso (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Bering Straits Native Corporation (BSNC) in El Paso, TX is seeking a Case Management Processing Supervisor to oversee daily case processing operations and staff, ensuring work is allocated to meet government directions and deadlines.

You will plan staffing, oversee docket tracking and records, and coordinate administrative support with ICE and other agencies. The role includes training, performance assessments, and reporting on workload and backlog to drive improvements.

Qualifications

• Education: associate or bachelor’s degree from an accredited institution.
• Minimum 3 years of immigration case processing, detention records, law enforcement records, docket management, or related field.
• Minimum 1 year of supervisory or team lead experience assigning work, reviewing quality, training employees, and monitoring performance.
• Experience reviewing sensitive case documentation, maintaining electronic records, and coordinating work with government or operational personnel.

Responsibilities

• Supervise daily case processing operations and assigned Case Processing Specialists; allocate work and monitor deadlines.
• Plan staffing coverage, daily assignments, and surge support; review attendance and overtime needs.
• Oversee case preparation, docket tracking, data entry, records maintenance, and file accountability.
• Conduct quality reviews of case files, A-files, system entries, and removal or transfer packets.
• Coordinate administrative support with ICE, OPLA, EOIR, USCIS, consular officials, custody, medical, and property personnel.
• Train and onboard staff on workflows, data accuracy, confidentiality, and escalation procedures.
• Prepare workload, productivity, quality, staffing, and backlog reports; analyze errors and propose improvements.

Skills

Supervisory experience

Team lead

Case processing

Data entry

Education

Associate degree

Bachelor’s degree

Tools

Microsoft 365

Docket management

Job description

Bering Straits Native Corporation (BSNC) in El Paso, TX is seeking a Case Management Processing Supervisor to oversee daily case processing operations and staff, ensuring work is allocated to meet government directions and deadlines.

You will plan staffing, oversee docket tracking and records, and coordinate administrative support with ICE and other agencies. The role includes training, performance assessments, and reporting on workload and backlog to drive improvements.