Case Management Processing Specialist

Bering Straits Native Corporation (BSNC); El Paso (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

BSNC is seeking a Case Management Processing Specialist in El Paso, TX to manage immigration case files, coordinate with ICE and EOIR, and ensure accurate records in electronic and paper systems.

The role requires attention to detail, strong organizational and communication skills, and the ability to handle sensitive information under strict procedures. A minimum of 1 year related experience and an associate or bachelor’s degree are preferred.

Qualifications

• Associate degree or bachelor’s degree from an accredited institution.

Responsibilities

• Prepare, review, organize, and maintain immigration case files and supporting documentation.
• Enter, verify, and update case information in ICE systems with accurate status and hearing dates.
• Retrieve and organize court records, conviction documents, and other case materials for ICE/OPLA requests.
• Coordinate docket activities and track deadlines with ICE, EOIR, and USCIS as assigned.
• Schedule and coordinate interviews, hearings, and appointments; arrange language interpretation.

Skills

Attention to detail

Time management

Communication skills

Organizational skills

Data privacy

Microsoft 365

English & Spanish proficiency

Education

Associate degree or Bachelor’s degree

Tools

ICE systems

Case management systems

Job description

About this position: Case Management Processing Specialist in El Paso, TX

The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Applicants will be notified via email or phone within ten business days regarding application status.

Essential Duties & Responsibilities

• Prepare, review, organize, and maintain immigration case files and supporting documentation. Identify incomplete, inconsistent, or missing information and coordinate corrections with the appropriate personnel.
• Enter, verify, and update case information in authorized ICE systems. Maintain accurate case status, hearing dates, tracking logs, and electronic and paper records, including Alien Files (A-files).
• Retrieve, compile, and organize county, state, and federal court records, conviction documents, criminal history information, and other authorized case materials. Support ICE personnel and the Office of the Principal Legal Advisor (OPLA) with documentation requests.
• Support docket coordination with ICE personnel, the Executive Office for Immigration Review (EOIR), and U.S. Citizenship and Immigration Services (USCIS), as assigned. Track deadlines and promptly notify designated ICE personnel of required action.
• Schedule and coordinate interviews, hearings, and appointments involving individuals in custody, ICE officers, consular officials, and legal representatives. Arrange authorized interpretation or language assistance when needed.
• Review administrative applications and case documents for completeness and accuracy. Update files and notify designated ICE personnel of pending actions, discrepancies, and time-sensitive matters.
• Track documented release conditions and report apparent discrepancies or potential violations to designated ICE personnel for review and action.
• Prepare removal and transfer documentation under ICE direction. Coordinate administrative requirements for travel, staging, ICE Air scheduling, manifests, release forms, and property inventories or receipts.
• Coordinate with custody, medical, property, and ICE personnel to verify that required paperwork, prescribed medication supply, property, and valuables are ready before scheduled transfer or removal. Report unresolved items promptly.
• Review completed departure verification documents, including signed Form I-205, for completeness and route discrepancies for correction. File approved documents and update case closure information as directed by ICE.
• Prepare completed files for transfer to the designated records repository, including the National Records Center when directed. Maintain transfer logs and accountability for records.
• Prepare case status reports, workload summaries, and tracking tools. Participate in file reviews, audits, corrective actions, and process improvements.
• Safeguard personally identifiable information and other sensitive records. Follow authorized access, disclosure, storage, retention, and information security procedures.
• Provide administrative and logistical support, including surge or after-hours coverage as assigned. Refer decisions requiring government authority to designated ICE personnel.

Required (Minimum Necessary) Qualifications

• Education Requirements: Associate degree or bachelor’s degree from an accredited institution.
• Minimum one year of directly related experience in immigration case processing, detention records, law enforcement records, docket management, or a closely related field.
• Prior experience or training reviewing law enforcement documentation, detention files, custodial records, immigration case files, A-files, or DHS databases; or experience conducting immigration or detention-related interviews.

Knowledge, Skills, Abilities, And Other Characteristics

• Knowledge of case processing procedures, records management, document review, and applicable program requirements.
• Ability to accurately enter, reconcile, and maintain information across electronic systems and paper files.
• Ability to organize high volumes of documentation, manage competing deadlines, and identify discrepancies requiring escalation.
• Ability to follow written procedures and government direction while maintaining the limits of contractor authority.
• Knowledge of organizational procedures and workflows - understanding how work moves through a company.
• Basic knowledge of relevant technologies or tools - e.g., Microsoft 365, communication platforms, or industry-standard software.
• Knowledge of customer service practices - principles of providing quality service and managing inquiries professionally.
• Knowledge of data privacy and confidentiality principles - awareness of proper handling of sensitive information.
• Communication skills (written and verbal) - ability to convey information clearly and professionally.
• Time management and prioritization - balancing multiple tasks and meeting deadlines.
• Problem-solving and critical thinking - analyzing issues and selecting appropriate solutions.
• Interpersonal and teamwork skills - building rapport and collaborating effectively with others.
• Attention to detail - producing accurate, error-free work.

Preferred

• Experience supporting ICE, DHS, EOIR, USCIS, or another federal case processing operation.
• Experience coordinating removal documentation, court records, docket activity, or records transfers.
• English and Spanish language proficiency.

Necessary Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Work is primarily performed in an office or case processing area within a federal detention operation. Duties may involve controlled access areas and interaction with individuals in custody and government personnel. Employees must follow facility access, security, emergency, and safety procedures. Shift work, weekends, holidays, overtime, and after-hours surge support may be required based on operational and contractual needs

Supervisory Responsibilities

• This position will not have supervisory responsibilities.

DOT Covered/Safety-Sensitive Role Requirements

• This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions.

Additional Qualifying Factors

As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations.

Shareholder Preference

BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.

Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.