Immigration Case Manager — Multicultural Support & Compliance

BI Incorporated; Honolulu (HI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Two weeks of vacation

Fifty-six hours of sick time

Fifteen paid holidays

Medical, dental, and vision coverage

401(k) retirement program

Tuition reimbursement

Job summary

BI Incorporated is seeking a Case Manager in Honolulu, Hawaii, to join the Intensive Supervision Appearance Program (ISAP). In this role, you will be responsible for managing cases from entry to release, ensuring compliance with program policies and providing essential resources to participants. A Bachelor's Degree and at least two years of customer service or case management experience are required, along with bilingual English/Spanish skills. This position offers competitive benefits including vacation, sick time, and insurance options.

Qualifications

• At least two years of case management or customer service experience.
• Must have a valid driver's license and the ability to operate a vehicle.
• Ability to pass a federal background check.

Responsibilities

• Develops, implements, coordinates, reviews, and updates case management plans.
• Monitors compliance with electronic monitoring program.
• Conducts intake interview and orientation sessions with ISAP participants.

Skills

Customer service or case management experience

Bilingual English/Spanish

Effective verbal and written communication skills

Attention to detail

Problem solving ability

Ability to work with multicultural contacts

Education

Bachelor's Degree in Sociology, Psychology, Social Work, Criminal Justice or related field

Tools

Basic computer skills

Job description

BI Incorporated is seeking a Case Manager in Honolulu, Hawaii, to join the Intensive Supervision Appearance Program (ISAP). In this role, you will be responsible for managing cases from entry to release, ensuring compliance with program policies and providing essential resources to participants. A Bachelor's Degree and at least two years of customer service or case management experience are required, along with bilingual English/Spanish skills. This position offers competitive benefits including vacation, sick time, and insurance options.