Immigration Case Manager - Bilingual Community Support

BI Incorporated; Fresno (CA); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Job summary

BI Incorporated is seeking a dedicated case manager to oversee Intensive Supervision Appearance Program (ISAP) participants from entry to release. You will administer program policies, conduct intake, and coordinate with courts and community resources.

The role emphasizes accurate record-keeping, home visits, and collaboration with translation services to support participants’ needs. Strong communication and multitasking are essential.

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred in related field.
• Two years of customer service or case management experience required; experience in law, social work, detention, corrections or multicultural work preferred.
• Bilingual English/Spanish required.
• Valid driver’s license and ability to perform home visits.
• U.S. citizenship required; must live in the U.S. for 3 of the last 5 years.

Responsibilities

• Develop, implement, coordinate, review and update case management plans for ISAP participants.
• Maintain accurate case records from entry to release and ensure confidentiality.
• Conduct intake interviews and orientation sessions with participants.
• Install and monitor electronic monitoring equipment as required.
• Coordinate with community resources and translation services.
• Schedule counseling sessions, court appearances and access to legal services.
• Perform home visits to verify participant residences.
• Prepare risk/needs assessments and progress reports.

Skills

Bilingual English/Spanish

Verbal and written communication

Report writing

Interpersonal skills

Multicultural sensitivity

Problem solving

Attention to detail

Ability to work with computers

Education

High School Diploma or GED

Bachelor's degree in Sociology, Psychology, Social Work, Criminal Justice or related field

Tools

Basic computer skills

Job description

BI Incorporated is seeking a dedicated case manager to oversee Intensive Supervision Appearance Program (ISAP) participants from entry to release. You will administer program policies, conduct intake, and coordinate with courts and community resources.

The role emphasizes accurate record-keeping, home visits, and collaboration with translation services to support participants’ needs. Strong communication and multitasking are essential.